Immerse is seeking a full-time Member Engagement Specialist who will be responsible for creating a welcoming and supportive environment for Immerse users (what we call ‘members’) by helping them become familiar with Immerse’s various subscription tiers, features, and virtual reality learning tools. This member engagement will occur directly in our virtual world, via desktop and through our Discord channel. In addition, the member engagement specialist will respond to inbound customer support tickets.
The best member engagement specialists are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. They love to talk, but know when to listen. Member engagement specialists can put themselves in our Members’ shoes and advocate for them when necessary. Problem-solving also comes naturally to member engagement specialists. They’re confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
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