We’re seeking a hard-working Customer Support Team Lead as we continue to expand our team. The team lead will be responsible for a specific group of Customer Support Specialists and will focus on improving their teams’ performance, processes, and more. Most importantly, you’ll be responsible for ensuring we continue to live up to and exceed our customers expectations as we deliver an outstanding customer experience.
At SimpleTexting we’re on a mission to help SMBs make an impact by communicating with their audience using text messages.
One of the reasons we’ve grown so fast over the last four years —besides our powerful and easy-to-use platform—is that we deliver fast, friendly, and empathetic support.
As our team continues to grow, we’re on the hunt for a hard-working person to join us as a Customer Support Team Lead!
So, overall:
In this role you’re in a unique position to understand how our customers find value, how they use our product, and their pain points. You’ll make that knowledge count by helping us improve your teams’ performance, processes, and more. This position reports to the Manager of Customer Support.
If that sounds like an exciting opportunity, then let’s get to the details.
SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.
SimpleTexting is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base. Sinch’s APIs and platform deal with over 145 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more
Our values of Dream big, Win together, Keep it simple and Make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. We are committed to building a company that empowers individuals from a diverse set of backgrounds to be their authentic self and bring their values into their work. We know that the more diverse and inclusive we are, the better our success will be.
If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!
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