Jetpack Workflow is currently looking for its next Customer Support & Success Specialist. In this role, the candidate will be an expert with our SaaS products, being a part of the Customer Support & Success team. This team embodies our company’s value of service. The primary focus of this role is to provide positive one-contact resolutions to customer inquiries. This is accomplished by answering questions and resolving customer challenges quickly and efficiently, to improve Jetpack Workflow’s overall customer experience and retention.
The Customer Support and Success Specialist will also be responsible for customer onboarding, team training, assisting with preliminary lead qualification, helping with our free trial experience, upgrades & user expansions. In addition this role assists with the overall success of customers using Jetpack Workflow’s cloud-based applications. These customers are traditionally in the accounting, bookkeeping, tax, and financial industries.
Who you are:
You are a natural relationship builder
You love learning new tech
You work well independently and collaboratively
You love using your expertise to teach, coach, share, and selflessly help others succeed.
You have a sense of urgency, are conscientious, and have strong attention to detail and it’s important to you to get things done, the right way.
You thrive when you have a variety of tasks, projects, and challenges
You have excellent written, verbal, and interpersonal communication skills with exceptional organizational skills.
You effectively present information (live and or video) and respond to questions, and objections from customers, owners, executives
You are naturally curious and a continuous learner
What you will do:
Mindset you will bring:
Requirements
While this position is remote, we strongly prefer candidates who are located in the US Eastern or US Central time zone. We are unable to sponsor work visas at this time.
Bonus points:
Benefits
Who we are:
Jetpack Workflow is a remote, B2B SaaS company that focuses on building delightful products that solve painful problems. After talking with hundreds of customers, we launched Jetpack Workflow in 2016 with the goal of helping accounting firms never miss a deadline. Since then we have gone on to serve thousands of customers, became an Inc5000 company, and transitioned to a remote company in the middle of Covid. Fast forward to 2023 and we’re gearing up to have the biggest product release in our company’s history. We’re looking for the right Customer Support & Success Specialist to work with our team to help bring it to market (and we don’t need VC dollars to get it launched).
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