Technical Writer/Business Operations Analyst

We are currently seeking a talented and motivated Technical Writer/Business Operations Analyst   to support the corporate operations team through the creation of compelling written and visual material for (1) internal capability development and (2) federal IT proposals support. The Business Operations Analyst/Writer will develop content for the corporate operations team to facilitate the roll out of new programs and initiatives to improve service delivery across the organization.  This content will include presentations and white papers on best practices across Ascella’s core service areas, approaches and methods for continual business operations optimization (e.g., Project Management, Agile Development), and heavy technical software subject matter for IT proposals.  This includes gathering and synthesizing technical information from Subject Matter Experts (SMEs), writing and editing original content, and contributing to internal initiative collateral or internal documents as necessary.

The ideal candidate will have familiarity with and passion for technical subjects and excellent verbal and written communication skills, including the ability to synthesize complex information into clear and concise language.

Internal Capability Development (70%)

• Developing, organizing, planning, and implementing internal business optimization strategies that help improve employees ability to execute their work
• Drafting content (e.g., management approaches, business process standards, technical documentation, etc.) for Ascella’s corporate initiatives & standards
• Working with key internal stakeholders to brainstorm content ideas in line with Ascella’s expertise and in support of various corporate initiatives
• Facilitating the communication and roll out of corporate initiatives by maintaining shared calendars, sending emails, and organizing regular meetings
• Acquiring and maintaining a detailed knowledge of Ascella’s policies, principles, and strategies, and keeping up-to-date with relevant developments
• Writing and editing procedural documentation such as user guides and manuals for internal processes
• Ensuring all internal communications are consistent

Federal IT Proposals (30%)

• Collaborating with Subject Matter Experts to gather and synthesize technical information into a compelling message that demonstrates an understanding of complex technical subjects and clear approaches to proposal requirements
• Researching new technologies or innovative technical approaches to develop a baseline understanding of these concepts and convey this information clearly using written prose
• Compiling information from multiple sources and editing the language to ensure a consistent tone and voice
• Working with the Business Development team to write, edit, and review federal government proposals and translate technical material into easily understandable text
• Proofreading and editing content for clarity, grammar, syntax, and consistency

• Bachelor’s Degree in English, Communications, Journalism, Public Relations, Technical Writing, or related field
• Ability to quickly grasp complex technical concepts and make them easily understandable to others in text and diagrams
• Experience organizing and presenting an approach for company initiatives
• Experience with copywriting and editing
• Experience with writing guides, manuals, templates, proposals, etc.
• Familiarity with the SDLC and software development
• Excellent written, verbal, analytical, organizational, and communication skills and a high level of attention to detail
• Excellent proofreading and editing skills
• Ability to work quickly, accurately, and collaboratively to meet deadlines with minimal supervision
• Strong proficiency with MS Office Suite (Word, Excel, PowerPoint)
• Strategic and creative mindset
• Enthusiastic and proactive attitude with strong initiative

• Experience with taking full ownership of projects or tasks with minimal supervision
• Experience with proposal writing and editing for federal government bids in a professional setting
• Experience with Project Management or Agile Development
• Experience building internal capabilities
• Experience with collaboration tools such as Google Workspace and SharePoint

• Innovative Thinkers: From small suggestions to large goals, employee voices are heard and acknowledged.  We encourage employees to come up with creative ideas and give everyone the opportunity to help us define how we do things.  You will have the opportunity to solve real business problems and be challenged to come up with innovative solutions.
• Lifelong learners: We value lifelong learners who are excited about professional development and personal growth.  At Ascella, employees are part of a company and a culture that encourages continuous improvement of both the organization and our employees.  You will work in a collaborative environment with an experienced, highly capable team that learns from each other, and you will be both challenged and supported in your efforts to learn and grow.
• Customer-Centric: Ascella is committed to complete customer satisfaction on every project.  Our employees provide our customers with excellent service, proactively coming up with solutions to current and anticipated needs.  The customer experience is an integral part of our mission and values, and you will work alongside people who are focused and dedicated to the commitment of customer satisfaction.
• Open Communicators: Transparency and communication are important to us at Ascella.  We have an “open door” policy, and our employees ask questions and share information on a regular basis.  We believe in aligning employee work with overall company objectives and being open about our strategic plan and what we are trying to achieve.  We encourage regular feedback and appreciate employee input on what’s working and what’s not so we can initiate discussions about how to improve our processes.
• Inclusive: At Ascella, we encourage and embrace diversity in our workforce.  We are committed to being an inclusive organization where all employees feel valued, respected, and engaged.  Our employees have an array of talents, ideas, and experiences that help foster creativity and innovation and drive our success.

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Position: Business Operations Analyst / Writer
Location: Fully Remote (or Hybrid with office being in Herndon, VA)
Base Compensation: $50-65K, based on experience
Other Compensation: 4% contribution to 401(k), performance bonus, profit-sharing
Paid Time Off: 16 days PTO/year, 11 holidays/year
Benefits: Medical, Dental, Vision, Life, Disability, 401(k)…and more

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Equal Employment Opportunity Statement
Ascella Technologies is an Affirmative Action/Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. We provide equal employment opportunities to all qualified candidates without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status or any other characteristic protected by law. Ascella Technologies is committed to providing veteran employment opportunities to our service men and women.