Senior Customer Success Manager

Valcre is the premier valuation software for the commercial real estate industry. It is trusted by more than 300 leading organizations as the gold standard for appraisers. Valcre’s web, mobile app, and valuation models provide an end-to-end solution for appraisal workflow, including job and client management, property research, inspections, analysis, and report writing.

As a Senior Customer Success Manager, you will work with our largest, most complex clients to ensure they are maximizing the value of Valcre. You will own the customer lifecycle, beginning with onboarding, through adoption and engagement, and renewals/upsells. Part mentor, project manager, consultant, and product specialist, Valcre Customer Success Managers are passionate about helping clients streamline their appraisal process and gain operational efficiencies using Valcre.

Valcre has always been a 100% remote company and we plan on keeping it that way! We want our teammates to work wherever they feel most productive, connected, and focused. Currently, our teammates are distributed across the US, South America and Europe, but we plan on expanding our global footprint in the future. Valcre is an equal opportunity employer. We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.

• Onboarding – Work with new Valcre Clients to provide onboarding, data migration help, education, and documentation to drive long-term client success & value. Strategically Configure, Test, Document, and educate both Valcre and client resources on system design to ensure long-term success, you’ll be a critical piece of our product development feedback loop.

• Revenue Generation – Participate in upsell campaigns and thoughtfully engage your clients in upsell conversations when appropriate.

• Success Outcomes and Risk Management – Understand client growth goals, strategies & initiatives, and establish a best-in-class product experience.

• Partnership – Identify & build relationships with key Executive Stakeholders within your portfolio.

• Retention – Proactively escalate at-risk Clients and ensure internal visibility by providing regular updates, status, and next steps on a regular cadence.

• You have 5+ years of Account Management, Client Success and/or Sales experience in a tech company (ideally with Client Success, CRM, or related applications i.e. Salesforce, Hubspot, Outreach, Salesloft in a SaaS environment)

• You have a consistent track record of delivering high renewal rates and meeting up-sell quota

• You have a strong passion for being hands-on technically and establishing yourself as a subject matter expert

• You are comfortable working in a fast-paced, frequently changing, and evolving environment

• You have experience collaborating with cross-functional teams within a Client organization to support a joint outcome.

• You have experience mentoring team members and leading high level trainings

• BA/BS or Equivalent Experience

• Bonus points: You have experience in the Commercial Real Estate Industry

• Competitive salary + equity

• 401k + employer match

• Excellent health insurance

• 100% WFH – We are a remote first company!

• Generous PTO Policy

• Opportunity to with talented, diverse, passionate and driven individuals who want to solve big problems and transform the Commercial Real Estate industry