Mediavine is seeking an experienced Support Manager to join our growing Support & Customer Success department.
Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.
We help content creators build sustainable businesses. From educational tools and cutting-edge plugins to ad technology that maximizes earnings without slowing down your site, our motivation is ensuring your brand and business grow in every respect.
We are striving to build an inclusive and diverse team of highly talented individuals that reflects the industries we serve and the world we live in. We are committed to creating a culture where everyone feels welcomed. We are looking for individuals that will challenge us to continuously evolve and make Mediavine the employer of choice for people of all backgrounds. We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position.
Diversity and inclusion aren’t platitudes to us; we take them seriously. Have a look at our team and read through our blog posts to learn more about our values and to discover if Mediavine is the place for you!
The Support Manager is responsible for building, growing, and motivating Mediavine’s support team. The ideal candidate has a strong passion for customer support, previous experience leading a team and comes from a strong background in managing teams that support multiple customer segments. The Support Manager will identify opportunities for continuous improvement including evolving processes, reporting, and engagement delivery to scale across all support engagements. This role will report to the Director of Support.
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Mediavine is an Equal Opportunity Employer
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