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Virtual Assistants with customer service and sales experience
Company details
Type of job: RemoteCountry: United States
City: Miami
Company: The Ward Law Group
Description of the offer
To apply please send your updated Resume in English in PDF format and a video of 2 minutes telling us about you and your work experience to the email: anag@gwardlaw.com (We will not process resumes in Spanish). You need to send the resume and video to the email mentioned above so we can process your application. (THIS IS A MUST to start your application process, please find at the end of the job description the video instructions).
- Client Support Specialist
- Reductions.
- Demands preparation Specialist
- Medical Management Specialist.
- Intake Case Manager.
As a virtual assistant you will work from home, your contract will be as an independent contractor and we offer full time positions (40 hours per week), we are looking for candidates that have experience in sales and customer service, with ability to adapt easily to changes and work in a fast paced environment, ability to work independently.
- Answer, screen, and forward incoming calls to the appropriate person.
- Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.
- Log phone calls and documents into online document management system.
- Assist office staff with clerical duties to include faxing, copying, and organizing/maintaining files.
- Maintaining frequent communication with client and answering questions.
- Obtaining insurance coverage information timely.
- Following up with medical treatments and ensuring proper care.
- Obtaining medical provider records and bills.
- Communicating with insurance company on treatment status and updating adjuster information on the system, among others responsibilities.
- Must be punctual.
- Commitment to work overtime on occasion.
- Must speak English and Spanish fluently.
- Have solid written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Must be a self-starter and multi-tasker.
- Ability to work independently.
- Must have a Computer (Desktop or Laptop) Core I5 or above, 12 GB of Ram, at least Windows 10 installed.
- USB noise cancelling headsets.
- Webcam for daily meetings and huddles.
- Internet speed must be 35Mbps Download and 15Mbps Upload.
To apply please send your updated Resume in English in PDF format and a video of 2 minutes telling us about you and your work experience to the email: anag@gwardlaw.com (We will not process resumes in Spanish)
- To record the video you can use Loom or a regular video with your cellphone send us the google drive link with your video attached, please make sure the google drive link is set up as public).
- No background noise.
- Introduce yourself and tell us a little bit about who you are. (Name, Last name, Age, Country you are located, what motivates you)
- Tell us about your previous work experience and skills learned.
- Tell us about your work from home set up (Details of your computer, internet speed and other details you would like to share).
How to apply?
Click on the button to get the company email or employment application form.Get E-mail
anag@gwardlaw.com
Tags: Assistant
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