Bergsen Metals is seeking a highly motivated and experienced Call Center Manager to oversee our customer service operations. As the Call Center Manager, you will be responsible for leading a team of dedicated customer service representatives, ensuring the highest level of customer satisfaction.

Key Responsibilities:

• Manage and lead a team of customer service representatives, providing coaching and guidance to achieve service excellence.
• Develop and implement strategies to improve call center performance and productivity.
• Monitor and analyze call center metrics to identify areas for improvement and implement necessary changes.
• Collaborate with cross-functional teams to resolve customer issues and improve processes.
• Ensure adherence to company policies and procedures.

• Previous experience as a Call Center Manager or in a similar role.
• Proven track record in managing a high-performing customer service team.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and decision-making skills.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in call center software and CRM systems.

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Group Life – AD&D – Critical Illness Insurance
• Paid Time Off Benefits
• Work From Home – Flexible hours
• Training & Development
• Employee Discounts
• Employee Assistance Program – Counseling