Community Manager

Are you an experienced Community Manager with a passion for digital marketing, connecting with influencers, and building digital communities? Does the idea of working with an AI and health technology company intrigue you? Do you care about improving how people engage with the healthcare system, leading to better patient outcomes? And are you an empathetic person, with a track record dealing with various external stakeholders’ concerns, staying calm under pressure, and addressing people’s needs carefully? If yes, this may be an exciting opportunity for you!

Ryte is a AI health tech company committed to transforming the healthcare industry by empowering individuals to reclaim their health. Utilizing advanced AI, it facilitates personalized matches with the right healthcare professionals, tailored to meet each user’s unique needs – all accessible through one app. Founded in 2019, Ryte is headquartered in Miami, with offices in Paris, Toronto, and Nur-Sultan, and currently counts more than 150 passionate physicians, healthcare executives, data scientists and AI experts combining their drive to grow Ryte every day. After four rounds of funding, Ryte is now growing its US team in anticipation of its app launch in the US.

Ryte – US Community Manager – Miami FL / USA Remote

Location:                           Miami FL, or Remote in the USA

Relocation:                        Relocation expenses covered if moving to Miami

Position:                            Full-Time, Permanent

About The Role

Ryte is looking for a passionate Community Manager to help spread the word about Ryte’s mission to revolutionize the healthcare industry. As a founding team member, you’ll play a crucial role in shaping Ryte’s digital identity, connecting with our audiences, and driving engagement. You’re a solution-focused creative with a knack for building relationships and an entrepreneurial spirit. Ryte invites you to join its mission to bring transparency and accessibility to healthcare.

The Ideal Candidate

The ideal candidate is a dynamic, experienced professional with at least 3 years of community management, particularly within the healthcare or tech industries. You should be adept at navigating social media platforms and app store environments, demonstrating resilience and autonomy within a startup context. A strong character with the ability to work independently, remain calm under pressure, and confidently handle unforeseen situations is key. You should also have excellent communication skills, with an empathetic understanding of diverse user experiences, and a strategic mindset to engage and grow the community in alignment with Ryte’s mission.

What You’ll Be Doing – Day-to-Day

Community Engagement and Growth

• Actively engage with and grow Ryte’s online communities across various platforms, including social media, forums, app stores, and review sites.
• Build a strategy for the organisation of virtual and in-person events to bring Ryte’s community together, share knowledge, and build relationships.
• Respond to community inquiries and feedback in a way that is consistent with the Ryte brand’s voice and values.

Content Development and Management

• Contribute to the development of engaging content, such as blog posts, social media updates, and community newsletters, to educate and inform our audience about our products and mission.
• Identify and collaborate with healthcare influencers that fit with the brand image and advocate to increase brand awareness, expanding the company’s reach.
• Create policy documents and guides to streamline community interactions.

Analytics and Reporting

• Track and analyze community metrics to identify trends, insights, and opportunities for growth, using these to build monthly engagement reports that provide an overview of KPIs.
• Providing actionable insights to the team based on your findings.
• Stay aware of changes in the social media landscape, policies, platform updates, and build comprehensive reports to the team.

Cross-functional Collaboration

• Work closely with cross-functional teams, including marketing, product, and customer success, to align community efforts with broader company goals.
• Share community feedback with the product team to inform product development.
• Coordinate with support teams to address issues raised through community channels.

As the Community Manager at Ryte, you will be the beating heart of the company’s online presence, critical in nurturing Ryte’s digital ecosystem, driving engagement, and shaping the brand’s public perception.

What They Are Looking For, In Order of Preference – Notes from the Head Hunter:

Character:

• A people person with a passion for digital marketing, connecting with influencers, and building community
• A keen interest to foster healthcare engagement and improve patient outcomes
• An empathetic individual with a patient approach to community members’ concerns
• Able to act confidently and independently in managing a variety of community-related scenarios
• Strong, resilient, and adaptable with the capacity to thrive in an uncertain startup setting – a self-starter who can make quick decisions while being composed under pressure

Intelligence:

• Excellent written and verbal communication skills in English (proficiency in Spanish is a plus)
• In-depth knowledge of major social media platforms, app store management, and other relevant review media, and a strong understanding of their communities
• Knowledgeable about healthcare compliance; able to learn quickly about specific regulations
• A good grasp of social media trends, analytics, and reporting

Coachability:

• Must have a love of learning
• Must be able to adapt, learn on the job, and accept feedback constructively
• Expect to learn much from your peers & company stakeholders who are experts in their fields
• Be willing to share your knowledge with the team and coach new team members
• The ideal candidate has a passion for AI, Healthcare, and building something that matters

Why new role: Ryte is launching its consumer apps in the US in May of 2024 and is looking for the right Community Manager to engage in and direct the online conversations that will begin as a result of this launch.

Opportunity:

• You will be working at the intersection of the hottest domains right now: AI and Health Tech.
• Be one of the early members of a team that is creating a paradigm shift in the way healthcare works.
• As Ryte’s Community Manager, you will play an important role in the growth and success of this fast-growing healthcare company.

Directly report to:    Chief Marketing Officer

Company Size:           150+ team members across the globe, including Canada, France, Kazakhstan, and the Philippines; and now growing its US presence

Travel:                         Possible travel in the US, to Kazakhstan (Nur-Sultan), Philippines (Manilla), Canada (Toronto), and France (Paris). The focus for this role will be on the US market.

Useful Links:

Ryte Website:     https://ryte.ai/

LinkedIn:https://www.linkedin.com/company/ryte/

B2C Apps:             To be released in the US app stores in May 2024 (iOS and Android).

B2B/B2D Apps:   In active development.

Process:

1. Recruiter Interview: High-level review of aspirations, work experience, past performance and successes.
2. Interview 1 with Lead Product Manager: 60-minute video meeting.
3. Interview 2 with CTO: 30-minute video meeting.
4. Offer

• 3+ years in community management (with a preference for those with experience in health tech or related fields)
• Demonstrated ability to work autonomously and with resilience in a startup environment
• Familiarity with mobile app product community management, including app store management and social media platform engagement
• Experience in crafting content that aligns with customer values and brand voice
• Bonus for experience in establishing and managing a company-owned community platform

Base:                                  Extremely competitive

Bonus:                               Generous year-end bonus based on performance

Benefits:                            Top-level medical, vision, and dental plans with 100% coverage