Gaming Moderator – German

Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.

We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.

The Opportunity 

We currently have a great opportunity for a Gaming Moderator (German) to provide core services on one of our biggest gaming brands!

✔️ Are you a passionate gamer with a keen interest in what happens behind the scenes?

✔️ Do you speak fluent German with great English too?

Sound like you? We’d love to talk to you about this opportunity!

As a Gaming Moderator you will review user generated content and follow community guidelines to ensure everything is appropriate, non-offensive, and in compliance with our client’s guidelines.

You will be key in building a secure and safe gaming environment for users and making sure our client’s brand reputation is kept safe at all times.

What You’ll Do 

As a core part of the opportunity, you will be reviewing strong graphic images, sound files and written content that may violate the guidelines of the community.

• Follow Guidelines: moderating in accordance with The Social Element guidelines and client-specific guidelines.
• Escalation of Sensitive Content that falls within the official guidelines e.g. child safety, bomb threats, etc.
• Carrying out moderation and training according to the times scheduled in the project schedule.
• Complete Shift Reports by using templates provided according to individual projects requirements.
• Supporting moderators who need assistance as well as mentoring and providing guidance to new moderators
• Informing Project Managers of any technical or other issues with sites or content and providing feedback on any client issues.

Working Hours

Ideally, we are looking for candidates who have flexibility to work across weekdays and weekends (morning and evenings) to cover all project hours which are approx. between 15 to 20 hours per week. . At times, the times may change and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects.

For this work, you must be available on Friday, Saturday and Sunday as a minimum.

Child Protection

At The Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

 Excellent German and English level as you’ll be moderating content in both languages, it’s a must to have outstanding reading skills.

‍‍ Background experience: either in moderation, community management or a very experienced gamer enthusiast who is well versed in the world of gaming, forums and platforms. We also consider valuable to anyone who has voluntary experience in moderating gaming forums, chat rooms, etc.

 Passionate Gamer: No matter if you are a console or PC gamer, you breathe and enjoy gaming

 Social Media knowledge: great understanding and knowledgeable in navigating different social platform (Tik Tok, Twitch, Discord, Facebook, Instagram, etc) to keep up to date with the latest gaming trends, events, followers, etc.

 Digital native: comfortable and fluent in using a variety of technologies, apps, online and cloud platforms.

✨ A self-disciplined who knows how to manage their own time e.g priorities, tasks, shifts, attend training, etc. while working remotely

IT Policy

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

• Operating system Windows 10 64bits or higher / MAC OS X version 12 (Monterey) or higher.
• i5 8th generation or faster 64-bit (x64) processor
• At least 8GB RAM (16GB recommended) Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
• 40 GB available HDD (SSD recommended) A Webcam and headset Android or iOS device for 2FA
• Chromebook, Linux and Cloud VMs are supported

Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.

The Hiring Process

The hiring process for this position will be made up of the following stages:

Online Assessment

Behavioural interview with one of our Talent Team Members

The Social Element Behaviours For Success

Be focused and decisive

Be brave and inspirational

Be rigorous in our approach ️

Be considered and inclusive

Be loud and proud

Our Diversity, Equality & Inclusion Commitment

We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you!

How To Apply ️

If all this sounds like you, simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

• Details of your personal/professional experience in social media
• Why you are interested in being part of our team at The Social Element

***If you would prefer to submit your application in a different format, please feel free to get in touch with us at email and we will be happy to assist you in any way we can. We are unable to accept applications via this inbox.

We are excited to receive your application! ❤️