Vitally is hiring our first Scaled Customer Success Manager! As a CSM, you’ll use your people and communication skills (alongside our own product, of course ) to guide our customers towards success, from implementation through adoption at scale. You will take a data-driven approach to support customers with timely and relevant resources throughout their journey. The Scaled CSM role is a perfect role for someone who has an exceptional drive to execute, loves helping customers, has an analytical mindset, and is a strong writer.
This role is based in the CST or EST timezone.
Responsibilities
Requirements
About Vitally:
Vitally is a Customer Success platform built for strategic and proactive CS teams looking to easily prevent churn and retain (and identify) their best customers. Some of the best CS teams at companies like Mixpanel, Segment, and Productboard trust Vitally to unify their customer data. We make it possible with our powerful analytics dashboards, intuitive automations, and project management tools that all together make their customer data collaborative, measurable, and actionable for all key stakeholders– from CSMs to CEOs.
We’re a high-growth, VC-backed startup who, at the end of the day, are looking to onboard people who want to have a profound impact on both the business and their own career. How? Working together to build the future of Customer Success.
If you get excited about ownership, autonomy, impact, and quality output — then we’re excited about you. We’re not here to hold your hand, but we’re here to build a great product together.
Benefits & Culture:
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