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Published 2024-05-06
Country: England
City: Bristol
Company: aThemes
Company website: https://athemes.com
Apply on home page
Tags: Developer
WordPress Technical Support Engineer for aThemes (Part-Time)
Company details
Type of job: RemoteCountry: England
City: Bristol
Company: aThemes
Company website: https://athemes.com
Description of the offer
We are aThemes and we make awesome WordPress themes and plugins. We are now looking for a patient and friendly WordPress expert to join our small team to provide technical support over email to our customers Monday-Friday.
We are specifically looking for someone who can commit 4 hours every day between 1900 – 2300 UTC to answering support tickets from our customers about our products. If you can’t do these exact times, then you should be able to do something reasonably close to them.
We have three WordPress products: Sydney, Botiga, and Merchant. The last two are both WooCommerce focussed. While most of your time will be spent dealing with technical questions about our products, you will also be expected to compile bug reports and record feature requests.
This is an important role as you will in direct contact with our customers and so you must set high standards for yourself and your work.
There is potential for this role to become full-time in the future.
What you’ll do:
- Answer support questions related to our WordPress themes and plugins (Sydney Pro, Botiga Pro. and Merchant Pro) via our email ticketing system (HelpScout)
- Create CSS and PHP snippets for customers who request small customisations
- Communicate bugs/improvements with our developers
Requirements:
- You know WordPress inside out
- You are familiar with WooCommerce, and willing to learn more
- Strong HTML, CSS and PHP and preferably some familiarity with Javascript.
- An understanding of browser console errors and debugging via developer tools
- Patient and polite when dealing with support queries
- Good written English (not necessarily native, but clear and professional)
We hope to hear from some motivated candidates! This is an exciting opportunity to join a small but growing team.
How to apply?
Click on the button to get the company email or employment application form.Apply on home page
Tags: Developer
More options: Modify job, Delete job
Remember that you do not have to pay to participate in selection processes. Protect yourself from fraud with our Security Tips. If they ask you for money for an application you can Report job.
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