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Director of Client Success
Company details
Type of job: RemoteCountry: United States
City: New York
Company: Growtoro
Company website: https://growtoro.com
Description of the offer
As our Director of Client Success you will play a critical role in overseeing, managing and optimizing our internal and client cold email marketing campaigns.
The success of our business depends on you being able to organize campaigns, meet deadlines, diagnose and resolve issues, all while interfacing with users & clients, ensuring that they have an outstanding customer experience.
You MUST have vast cold email experience – all of our campaigns utilize a big element of cold email and you need to be able to analyze + tweak + optimize a cold email campaign. **Do NOT apply if you do not consider yourself proficient in cold email.
This position requires a mix of resourcefulness, analytical thinking, time management, creative problem-solving, and excellent communication and organizational skills.
You’ll be working closely with our CEO, clients, and other key stakeholders, focusing primarily on campaign management, client satisfaction, and organizational oversight.
This is a fast paced role in which you will learn so much and gain invaluable skills. This is a key hire for us and your success in this role will open up many more doors for you and provide life changing earning opportunities.
RESPONSIBILITIES:
- Cold Email Campaign Analysis: Monitor and analyze cold email marketing campaigns, understanding key metrics like open rates, click-through rates, and responses. Optimize and make key campaign changes based on the data.
- Client Communication: Regularly update clients on campaign progress and outcomes. You will be overseeing many clients and need to be incredibly organized & structured with your outreach to them and your cadence. You must be an amazing communicator and fearless when speaking with clients + navigating challenges & questions.
- Campaigns Report Creation: Generate detailed analytic reports to assess campaign performance.
- Creative Input: Devise custom subject lines, opening lines, call to action questions and other creative content to enhance campaign performance.
- Leadership: Lead a small team of VAs and direct overall campaign tasks
- Sales Follow-Up: Engage in follow-up activities with leads generated from campaigns.
- Ad Hoc Tasks: Be ready to take on a variety of new tasks as needed.
REQUIRED EXPERIENCE:
- You must have Instantly or other cold email software experience! This is a must and hard requirement.
- Proven Experience in top of funnel & lead generation activities
- Email / Cold Email Copywriting experience. We can teach you how to write great copy but you need some experience here
- Experience with optimizing cold email campaigns specifically
- Experience with subject line creation
- Experience managing a small team of VAs
- Incredible communicator with perfect English. You love communicating with clients and internal employees to make sure everyone is on the same page.
- You are amazingly resourceful and don’t need that much oversight or training
- Quick learner, great at asking questions and very curious
- Must have some level of experience with email marketing
- Excellent analytical skills
- Ability to multitask
COMPENSATION:
- You will get a monthly salary in the range of $1500-2000, with the ability to earn more as you progress,
- You will get large commission bonuses based on client retention milestones
- You will get bonus payments for excellent performance along side potential equity as you prove yourself to be highly competent, reliable and hard working
In short, you will have the ability to earn more than 1500-2000 a month with all the bonuses and commissions included.
This will be a 40 per week role and you must be able to work on EST hours.
1) Send us an email to email.
3) In the email, provide a brief cover letter on why you are the PERFECT person for this role, along with your LinkedIn profile and a 30 second – 1 minute video or audio recording detailing why you are so excited about potentially landing this job + what makes you special. You can use loom.com or any free recording software for this.
If any detail from #2 or 3 is missed or not included, you will be immediately disqualified from consideration. This is your first test on how well you pay attention to detail!
How to apply?
Click on the button to get the company email or employment application form.Get E-mail
Tags: Customer Support
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