Digital Performance Marketing Account Manager

About You:

You have a flair for client communication and a strong understanding of performance marketing. You are a successful and strategic partner to external clients. You enjoy leading and supporting a team of talented coordinators and employing a rigorous approach to account and project management. In addition, you possess hands-on expertise in digital marketing platforms, allowing you to actively contribute to the planning, execution, and optimization of digital media campaigns. Your comprehensive understanding of these platforms enables you to not only oversee but also actively engage with digital media campaigns. You thrive in a culture that is collaborative, analytical, and creative.

Does this sound like you? If so, Level Agency is currently looking for an experienced and motivated Account Manager to further their career with our team.

About Us:

At Level, we use the scientific method to drive effective performance marketing campaigns for our clients. Everything from media planning to the ad creative is done with methodical care. Our cross-functional teams use a “Test. Learn. Grow.” framework that allows them to act with urgency and quickly adapt to the ever-changing world of performance marketing. This nimbleness and willingness to rethink what we know leads to better decision-making—and the confidence our clients need to pursue bold ambitions.

Recently ranked on the Inc. 500’s Fastest-Growing Private U.S. Companies and one of Pittsburgh’s Best Places to Work, Level delivers powerful and comprehensive online solutions including multi-channel digital marketing, search engine optimization, lead generation, website development, ROI reporting, and much more.

Level is an equal opportunity employer, a Military Friendly® partner, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Position:

The Account Manager will join a team of performance marketers. The successful candidate will drive client success through cross department project management, showcasing their proficiency in digital marketing platforms such as Google Ads, Facebook Ads Manager, SEO tools, and other platform-specific software, while  building trusted client relationships. This role will work collaboratively with Media and Creative and have opportunities to mentor the internal Account Coordinators. This role reports to either an Account Director or AVP, Client Services. The salary range for this position is $70k-$90k.

We are interested in every qualified candidate who is eligible to work and will perform the work in the United States. We are not able to sponsor visas.

Your Impact:

• Data-Driven Decision Making: Data drives all decisions at level. You’ll be responsible for the evaluation of large datasets, engaging with dashboards and visualization platforms, internally challenge campaign strategy and output, and drive performance conversations with day-to-day client contacts. Your innate intellectual curiosity will always challenge the status quo and rely on data-driven decisions.
• Client Relationship Management: You’ll cultivate and nurture valuable relationships with day-to-day client contacts, becoming a trusted partner and internal advocate.
• Platform Expertise: Your understanding and working knowledge of major digital marketing channels is critical.  You must be able to manage internal and client-facing discussions related to campaign performance and optimization as you’ll be directly within major media platforms reviewing creative, pulling data, and assessing campaign performance.
• Data Understanding: You will flag and troubleshoot data-related issues, and ultimately be held accountable for integrity, delivery and presentation of results for our clients.
• Accountability: You will take ownership of directing the daily workflow and stand-up meetings, guiding provided digital marketing strategies with the support of the Media and Creative team.
• Collaboration: You’ll work across departments to exchange ideas, communicate services, and devise new client solutions.
• Opportunity Identification: You will have the ability to identify opportunities for incremental solutions, budget, and partnership. Senior leadership will partner with you to pitch and close opportunities.
• Financial Management: You’ll oversee budgeting, forecasting, and ensure accurate billing and invoicing, while also aiding in client-specific billing tasks.
• Strong Data Storyteller: Your curious, analytical approach extends to data storytelling. You will be responsible for pulling together monthly reports, quarterly planning, and ad hoc insights. This is supported by data visualization.
• Client Advocacy: As a member of the client services team it is your responsibility to ensure client goals are clear, objectives are defined, and budgets are adhered to at all times. You serve as the client within our agency and must advocate in their best interest at all times.
• Generative AI: Exposure and willingness to learn and apply these concepts in real-world scenarios.
• Industry Knowledge: You’ll maintain a deep understanding of industry trends and best practices, sharing insights with internal and external stakeholders to drive continuous improvement.

Requirements

• At least 3 years of experience in a digital agency setting, dedicated to the support and execution of performance-driven paid media
• Proficient with paid advertising channels (i.e. Google Ads, Meta, Programmatic, etc.) and familiarity with paid marketing strategies and tactics; fluent in paid marketing KPIs
• In-platform experience with Google Ads, Google Analytics, and Meta
• Excellent communication, presentation, and interpersonal skills, with the ability to clearly convey ideas, collaborate effectively with team members and clients, and build strong partnerships
• Proficient in Google Suite (Sheets, Docs, Slides) of products.
• Deep understanding of marketing KPIs including ROI, ROAS, CTR, CPM, etc
• Experience with budgeting, forecasting, and required calculations in order to report against those metrics.
• Ability to coordinate projects with technical, channel-specific marketers
• Strong presentation skills, confident speaker, with the ability to tactfully manage client relations; balanced with an eagerness to learn and humility with your craft
• Experience with Agile project management framework and Asana is a plus
• Familiarity with generative AI technologies, with a willingness to learn and apply these concepts in real-world scenarios

Benefits

• Remote work from anywhere in the US with an internet connection
• Performance reviews every six months
• 401k plan with 3% employer contribution
• 12 annual paid holidays with an additional 2 floating holidays
• 15 PTO days + 1 additional day per year of service
• Summer Fridays
• Great medical benefits including 100% employer-paid vision and dental
• Medical travel reimbursement policy
• 60 Days of Paid Parental leave benefit after 6 months of full-time service
• Career advancement opportunities
• Employee appreciation programs

Level Agency is a leading full-service interactive agency headquartered in Pittsburgh. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Exceptional performance is rewarded. Ideas are encouraged. Executives and supervisors are accessible.

The employees who excel are superb time managers who are able to thrive in a fast-paced environment, juggling multiple projects and seeking new opportunities to contribute. Whether that means learning a new skill, introducing a new tool to the agency, assuming a leadership role, or improving our overall efficiency.

Employees of Level Agency receive the following benefits:

• Competitive compensation
• Performance reviews every six months
• Generous PTO policy
• Paid Parental Leave
• Ability to develop and refine skills with career advancement opportunities
• Great medical benefits with the region’s top plan
• Simple IRA with 3% employer match contribution
• Employee appreciation programs
• Working with an awesome group of really intelligent people!