Product Manager

The Product Manager is responsible for establishing deep product expertise from a product and market perspective by understanding buyer and user personas, features and functionality, ROI, value proposition, architecture, competitive landscape, voice of customer, and market trends. This person has strong communication and influencing skills and collaborates with cross-functional stakeholders (i.e. development, marketing, sales, implementation, client success, legal/risk, finance) in efforts to support their product(s) in market. This person is responsible for understanding the jobs to be done and leverages market intelligence, regulatory shifts, client feedback, and internal stakeholder feedback to define and prioritize enhancements (features or operational tools) and new products into a product roadmap.

A Product Manager is knowledgeable in the Agile framework and follows Agile processes in partnership with the Product Owner to write product requirements, communicate priorities for sprint and release plans, participates in backlog refinement and retrospectives. This role is also responsible for forecasting and tracking against budget, maintaining a product-level P&L, and tracking product key performance indicators (KPIs).

Duties and Responsibilities:

• Translate the business strategy into product strategy and vision while working closely with Corporate Development to support buy and partner paths.
• Own and drive product roadmap, defining and planning releases, and driving on-time delivery.
• Build product-level revenue and booking forecasts, manage product profitability, and drive commercial success by leveraging key tools and data assets for analysis.
• Exhibit strong market knowledge surrounding your industry and product to drive insights about regulations, competition, industry-shifts into the pricing, packaging, and positioning of your products.
• Lead product development, strategy, and design from concept to design to development to market launch.
• Develop new products and features by conducting market research, generating product requirements, developing marketing strategies, and determining specifications, release schedule, pricing, and positioning for product launch.
• Understand current and planned business offerings, programs, and processes, and work with business stakeholders to support these needs and requirements in our information technology solutions;
• Facilitate and conduct regular meetings with Product Management, Engineering, Implementation, Customer Support and additional stakeholders to ensure the understanding, clarification, and implementation of requirements in the development environment;
• Determines product pricing by utilizing market research data, reviewing production and sales costs, anticipating volume, and costing special and customized orders.
• Continuous customer engagement and development of customer relationships to drive voice of customer into new and existing product offerings and product positioning.
• Strong proficiency in analyzing data and translating it into actionable plans which are consumable to senior leaders and internal stakeholders.
• Strong collaboration with Product Owner to manage the roadmap, prioritize work, and refine requirements.
• Communicate with confidence and expertise your product strategy, vision, and performance to senior leadership at regular intervals including monthly business unit reviews and bi-weekly cross-business unit reviews.
• Maintain an expert level of knowledge regarding products, services, infrastructure and operations of ComplexCare Solutions to achieve optimal insight into ComplexCare Solutions product development, capabilities, and functionality requirements.
• Maintain compliance with ComplexCare Solutions policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within ComplexCare Solutions Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by ComplexCare Solutions for the purpose of achieving operational and financial success of the Employer.

Job Requirements:

• Minimum of 3-5 years of business and/or data analysis experience with increasing responsibility;
• Experience in driving product development, preferably in an Agile software development environment;
• Experience leading meetings and presenting information to senior leadership;
• Strong analytical and problem-solving skills;
• Ability to think strategically and define and layout a vision;
• Excellent verbal and written communication skills;
• Excellent interpersonal skills including effective listening and negotiation skills;
• Strong organization and time management skills;
• Strong work ethic and passion for product management
• Detail-oriented with excellent follow-up skills; and

Education:

• Bachelor’s Degree (preferred)

Physical Demands and Work Environment:

• Sedentary work (i.e., sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.