UX Writer

About the Role

Acrolinx is looking for a detail-oriented and technically skilled UX Technical Writer to join our dynamic team. In this role, you will bridge the gap between technical complexity and user understanding by crafting clear, engaging, and impactful documentation and user interface content. You’ll play a critical role in enhancing the user experience of our platform while ensuring technical precision and consistency.

Collaborating with cross-functional teams, you’ll transform technical concepts into user-friendly content that empowers customers to effectively use Acrolinx’s solutions.

Key Responsibilities

• Create, update, and maintain technical documentation for Acrolinx products, including user guides, release notes, API documentation, and best practice guides.
• Write and edit user-facing content for the platform, such as UI text, tooltips, error messages, and onboarding materials.
• Translate complex technical workflows into clear and accessible materials, incorporating visuals and examples where needed.

• Partner with Product Management, Engineering, and Solutions Engineering teams to understand product capabilities, limitations, and technical workflows.
• Gather and incorporate feedback from stakeholders, users, and clients to refine documentation and improve clarity and usability.
• Actively contribute to the design process, shaping user experiences through meaningful content and UI string development.

• Ensure all documentation and UI content adheres to Acrolinx’s tone of voice, style guidelines, and accessibility standards.
• Identify opportunities to enhance documentation processes and improve content delivery.
• Help define and maintain internal documentation standards and style guides.

• Use Acrolinx software regularly to provide feedback on usability and ensure the platform meets user needs.
• Test new product features and workflows, documenting functionality and identifying areas for content improvement.

• 3+ years of experience in technical writing, UX writing, or a similar role.
• Proven experience creating technical documentation for software platforms, APIs, or deployment workflows.
• Familiarity with tools such as Confluence, Jira, and Component Content Management System (e.g., MadCap, Paligo) and content localization platforms (e.g., Lokalise).

• Basic understanding of HTML, CSS, or DITA is a plus.
• Experience working with APIs, software development workflows, or product management platforms.
• Ability to grasp technical concepts quickly and explain them effectively.

• Native-level English proficiency; German is a strong advantage.
• Excellent communication and collaboration skills, with the ability to work across teams.
• Detail-oriented, self-motivated, and passionate about delivering exceptional user experiences.
• A natural talent for writing with a clear, concise, and engaging style.