Tag Archives: Customer Support

German Customer Support Specialist

As a Customer Support Specialist, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You’ll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses. Collaboration within a dynamic team environment will foster a positive, inclusive culture where continuous learning and feedback are encouraged.

We’re a hybrid team, with this role being open in our Dublin office, Berlin office, with remote and flex options for both Germany and Ireland.

This role is a full-time position.

We are looking for people who:

Are fluent in English and German
Have a minimum of 1 year of experience in a customer support or technical support role, preferably within a software or technology company
Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries
Are adept at understanding and using product documentation to resolve customer issues effectively
Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
Enjoy developing technical skills and acquiring comprehensive knowledge of our product and related technical concepts
Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value
Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
Embody our HEART values and contribute positively to our company culture

In this role, you will:

Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes
Apply business acumen to customer situations to proactively identify challenges and opportunities
Remove technical barriers for customers and guide them through various tools within HubSpot
Independently utilise support resources and tools to comprehend new and technical information
Implement troubleshooting frameworks to test, replicate, and investigate technical queries, minimising escalations and resolution time
Identify and diagnose software issues to enhance the product experience for customers
Deliver thoughtful, empathetic, and comprehensive resolutions tailored to each customer, facilitating their business growth
Collaborate within HubSpot to deepen customer engagement with our platform and enhance overall customer experience
Serve as a role model and trusted advisor, demonstrating a customer-first mindset and taking ownership of even the most complex and sensitive issues

Expert Online SAT / Test Prep Tutor

$40.00/hr. Negotiable

Job Type: Contract

Learner Education is actively hiring enthusiastic Expert SAT Tutors who are passionate about helping students succeed.

Location: Remote

Hours: Set your own schedule

Pay: $40.00/hr. negotiable

Requirements

Requirements:

Bachelor’s degree required
Degree from a prestigious university
3+ years of professional tutoring/teaching experience
1+ years of professional online tutoring/teaching experience
Must be able to tutor all sections of the SAT
Must provide test prep related references on resume
Fast, reliable internet connection
Own a computer/laptop, stylus pen, and headphones
Professional, quiet environment conducive to conducting tutoring sessions
U.S.-based bank account and SSN
Strong subject matter expertise in the areas they will be teaching
Excellent communication and interpersonal skills
Must have at least 10 hours of weekly availability, primarily M-Th in the afternoons and evenings

Benefits

Why Learner?

Access to a supportive community of tutors for collaboration and growth
Professional development opportunities to enhance your skills and expertise

High-quality customer opportunities to expand your tutoring portfolio
Late cancellation policy ensuring compensation for session cancellations within 24 hours
Retain 100% of your hourly rate
Competitive pay compared to other industry competitors – Negotiable pay starting at $40/hour for SAT / Test Prep, and $25/hour for Academic Subjects

If you’re passionate about education and ready to make a difference in students’ lives, we invite you to join our team at Learner. Apply now and be a part of our mission to accelerate learning for all!
Learn more and apply at Learner.com/careers

About the company

We care about students. We care about educational professionals. We care about inspiring people and changing the way people think about education.
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Whether your student is at the top of the class, struggling to keep up, or somewhere in between – Learner has you covered.
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The tutors we work with all pass a rigorous screening and vetting process. We require a high level of subject-matter expertise, plus the ability to inspire students in a remote learning environment.
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Your student’s learning plan is fully customized from the start. Our Academic Counselors consult with you to find the right match for your student with one of the world-class tutors we work with.
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Learner was founded by educators who believe that positive educational outcomes are achieved when you combine mastery with passion.

Customer Service Representative

Want to be a bswifter?

bswift’s successful creation of an online benefits enrollment/administration system has provided a simple, intuitive, and engaging experience for both employers and their employees. Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who manage their benefits with bswift.

We’re looking for motivated and goal-driven team members who can do what it takes to make a company great. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

The Customer Service Representative is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services. As a Health Concierge you will answer incoming calls and chats from customers about their employer’s benefits plans, including educate and advise callers on their benefits, the system, and all related processes, process enrollment related transactions and take ownership of issues through resolution, research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions.

Skills Required

Strong verbal and written communication: Must be able to use company resources to comprehend health and insurance plan concepts and explain them to customers in a way the customer will understand.
Ability to retain information on fundamental benefit plan concepts.

Technical skills:

Proficient in using Windows 10 computer and Microsoft Office applications, primarily Outlook and Word. Ability to use dual monitors.
Customer Service Mindset (passion to serve): Ability to provide exceptional customer service consistently in a high-volume environment.
Advocate Mindset: Reduces customer effort – Problem solves on behalf of the customer and resolves customer issues per business protocol.

Professional demeanor:

Exceptional organizational skills, must be able to display a positive attitude in a fast-paced environment; Ability to communicate efficiently and effectively with all levels of personnel.
Schedule flexibility within Service Center hours of operation is required.

Education
High School degree, required
Associate degree or equivalent experience, preferred.

Additional Requirements
Candidate must be able to work any of the service center hours of operation 7 AM CST to 7 PM CST. Weekend hours may also be required.

Virtual Work Environment Requirements:
This position is “work at home” and candidate must have a home environment that meets the minimum company requirements:
A quiet, private environment free of distraction, television noise, door bells, pets, family members is necessary with sufficient working space for computer, additional monitor and keyboard/mouse.
• If children are at home, they must have other dedicated supervision.

Internet connectivity requirements: –
• High speed internet required with ability to connect company provided computer via Ethernet cable to home router
• Minimum internet speeds: 25 MB download speed and 3 MB upload speed (as measured by speedtest.org)

The following are NOT acceptable alternatives to a wired high speed internet connection:
• WiFi, WiMax, Satellite, Cellular, Wireless or Hotspot
• Working from public internet locations (such as Starbucks) or outside your home office

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the job description.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $16.00-$19.00, exclusive of fringe benefits or potential bonuses.

If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role.

Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!

bswift is an equal opportunity/affirmative action employer.

At bswift, our values are Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be A Great Place To Work. We pride ourselves on having an engaged, friendly and smart team that goes the extra mile to get the job done right. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth.

bswift was named one of Chicago’s Best and Brightest Companies to Work For® in 2014, 2015, 2016, 2017, 2018, 2019, 2020 and 2021, as well as one of the Nation’s Best and Brightest Companies to Work For® in 2014, 2015, 2016, 2017, 2018, 2019, and 2020.

We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

If you have what it takes to join our award-winning culture, we’d love to hear from you!

Customer Success Manager

Position: Customer Success Manager
Required Time Zone: EST Business Hours
Location: Fully Remote
Compensation: Up to 75K base + competitive variable bonus structure

As a Customer Success Manager (CSM) at Uptime.com, you will be the driving force behind nurturing and expanding relationships within Uptime’s client portfolio. You’ll not only be the primary point of contact but a strategic partner who enables customers to maximize the value of Uptime.com’s services. The CSM will play a critical role in fostering client growth, improving retention, and identifying opportunities to expand our services within existing accounts.

This is a leadership-oriented position where you’ll manage key customer accounts, align with decision-makers, and collaborate with internal teams to ensure we exceed client expectations. The CSM will actively pursue opportunities for upselling and cross-selling, promoting Uptime.com’s suite of services to ensure customers are fully leveraging our platform for their business success.

Exciting Focus Areas:

Customer Engagement Leadership: Be a key player in customer onboarding, activation, and satisfaction, focusing on value realization and long-term success.
Strategic Conversion: Manage and convert high-profile free trial users, helping them transition into paid customers through meaningful interactions and solutions.
Expansion within Key Accounts: Drive long-term account growth by identifying and executing cross-sell and upsell opportunities.

Key Responsibilities:

Customer Relationship Management: Serve as the dedicated account manager for Uptime.com’s top-tier customers, developing trusted advisor relationships with key stakeholders, influencers, and executives.
Strategic Account Growth: Identify expansion opportunities within the customer base, actively leading cross-sell and upsell strategies to drive business growth.
Client Retention & Churn Reduction: Take ownership of retention strategies, working with top customers to reduce churn through regular performance reviews, ensuring continuous engagement with Uptime.com’s evolving services.
Customer Success Strategy Development: Build long-term, strategic success plans aligned with customer goals, while regularly conducting business reviews to assess and enhance their performance with Uptime.
Collaborative Feedback: Collaborate closely with Product, Engineering, and Marketing teams to ensure customer feedback is integrated into product development, service offerings, and overall customer experience.
Customer Engagement & Onboarding: Oversee and streamline the customer onboarding and activation process to ensure clients quickly realize value from the platform, while providing ongoing education and support to deepen adoption.
Proactive Health Monitoring: Track and monitor customer health metrics, and take initiative to address any red flags, working closely with cross-functional teams to ensure proactive, value-driven support.
Leadership in Free Trial Conversion: Lead outreach to high-value free trial users, executing strategies to convert them into long-term paid customers, while delivering tailored demos and onboarding sessions.
Drive Business Outcomes: Align customer success initiatives with broader business objectives, ensuring Uptime.com’s success directly contributes to customer goals in industries like education, local government, healthcare, and small businesses.
Customer Advocacy: Act as a customer advocate within Uptime.com, bringing forward customer needs and challenges to influence product roadmaps and strategic decisions.

Requirements

5+ years of experience in Customer Success, Account Management, or a similar role in SaaS or technology-driven environments, with proven success in building and managing customer relationships.
Strong strategic thinking and problem-solving abilities, with a track record of helping customers achieve measurable success.
Experience managing high-value accounts and demonstrated ability to align with senior executives and stakeholders.
Ability to identify business opportunities and successfully lead upsell, cross-sell, and renewal strategies.
Exceptional communication skills, both written and verbal, with the ability to present complex ideas clearly and persuasively.
Data-driven mindset, using metrics to track customer health and proactively identify areas for improvement.
Experience collaborating cross-functionally, particularly with Product and Engineering teams, to align customer needs with product evolution.
Experience conducting product demos, customer training sessions, and guiding new users through onboarding processes.
Familiarity with SRE (Site Reliability Engineering) practices is a plus but not required.

Benefits

How we will support your growth and success:

Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
Professional development opportunities to further skills and knowledge
Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.

Health Care Plan (Medical, Dental & Vision) for US Employees
Generous PTO bank – including substituting your local or religious holidays!
Family Leave (Maternity, Paternity)
Training & Development
Work From Home

Customer Success Manager

Publiremote digital nomad customer manager

✨ Highlights

MemberSpace is a SaaS that adds a membership paywall to any part of an existing website.
We are a bootstrapped and profitable company.
Our team is 100% remote.
Looking for a full time Customer Success Manager (CSM) who mostly overlaps with our core working hours of 10am to 6pm ET.
You must be able to write and speak very clearly in English.
This role requires moderate experience (3+ years).
Competitive salary with future bonus/raise opportunities.

✨ The Role

As our first Customer Success Manager, you will be the bridge between our customers and our product. Initially you will work with the co-founders to help build internal processes and systems for our internal CSM functions. Eventually you’ll be responsible for driving long-term customer satisfaction and retention. This role will involve working closely with both customers and internal teams, providing feedback, and ensuring the smooth delivery of our solutions.

✨ Key Responsibilities

Develop Internal Systems: After learning how our business functions, work with the co-founders to develop a customer health score, daily processes, and KPIs that future CSMs can integrate into.
Relationship Building: Develop and maintain strong relationships with star customers, acting as the primary point of contact.
Customer Retention: Monitor customer health metrics, provide assistance, and identify opportunities to improve customer retention and satisfaction.
MRR Retention: Proactively grow contract value with higher tier plans, ensuring that customers are engaged and see continued value in our product.
Total Revenue Retention: Proactively grow overall revenue from customers (MRR + transaction fees), ensuring that customers see the long term value for their business.
Customer Training: Provide as needed product training and education to ensure customers fully understand and use our solution effectively.
Customer Feedback: Act as the voice of the customer internally by providing feedback to our product and development teams to help improve the product offering.
Problem Solving: Work with customers to resolve issues, ensuring a high level of customer satisfaction.
Reporting: Track and report on customer success metrics and KPIs to measure success and identify areas for improvement.

✨ What We’re Looking For

3+ years of experience in customer success, account management, or a related role in a SaaS or software company.
Proven track record of building strong customer relationships and driving customer satisfaction.
Strong problem-solving skills and the ability to think strategically about customer needs and solutions.
Excellent communication skills: verbal, written, and face to face Zoom calls.
Ability to work independently, manage multiple clients, and prioritize tasks effectively.
Experience using customer success tools and CRM systems
A passion for helping customers succeed and a proactive, positive attitude.

✨ Key Benefits

Salary for this role is $90,000 USD
20 PTO days plus 13 federal holidays
Costs covered for continued learning opportunities, software, and equipment you may need to do your job
We pride ourselves on being a low-stress and calm company with very few meetings
Up to 100% premium coverage for medical, 100% coverage for dental and vision
4% matching 401(k)

Customer Success / Business Analyst Rockstar

Are you a tech enthusiast who loves diving into data and turning it into actionable insights?

Do you get a thrill from solving complex problems and helping clients get the most out of their software?

As our Customer Success Rockstar, you’ll be the hero our clients never knew they needed, guiding them through quarterly business reviews, conducting engaging software demonstrations, helping coordinating projects, and ensuring their loyalty metrics are off the charts. If you’re ready to rock the customer success world with your analytical and solution-oriented mindset, this gig’s for you!

What You’ll Be Doing:

Customer Meetings:
- Lead quarterly business reviews (QBRs) where data is your best friend—using insights to drive performance discussions, uncover opportunities, and ensure clients are hitting their goals.
- Prepare detailed reports and presentations that not only highlight achievements but also provide data-backed recommendations for future success.
Software Demonstrations:
- Conduct in-depth software demonstrations that showcase the full capabilities of Zenduit’s solutions, helping clients understand how to utilize our technology to solve their specific challenges.
- Tailor each demo to the client’s unique needs, ensuring they see how our solutions can integrate seamlessly into their operations
Loyalty Maestro:
- Use your analytical skills to track and analyze client loyalty metrics, like Net Promoter Score (NPS), satisfaction rates, and retention.
- Develop strategies based on data insights to improve client engagement and ensure they’re getting the most out of Zenduit’s offerings.
Tech & Data Advocate:
- Be the go-to person for clients when it comes to reporting development, and utilizing business intelligence tools to their fullest potential.
- Consult with clients to ensure they’re leveraging our technology in ways that optimize their operations and drive success.
Client Champion:
- Serve as the voice of the client within Zenduit, making sure their needs and feedback are communicated effectively to the development and product teams.
- Build strong, data-driven relationships with key stakeholders to foster long-term partnerships.
Innovation Instigator:
- Always on the lookout for ways to up your game? Bring your ideas to the table, whether it’s improving our processes or finding new ways to wow our clients.
- Stay ahead of industry trends and our product developments, so you’re always ready to bring fresh insights to the conversation.

Who You Are:

You’ve got a Bachelor’s degree in Business or Marketing
You’ve spent 3+ years in customer success, account management, or a similar role, with a strong focus on data analysis, reporting, and software integration—bonus points if it’s in a SaaS or tech environment.
You’re a wizard with business intelligence tools (like Power BI, Tableau, or similar) and have experience in reporting development.
Your communication and presentation skills are legendary, and you’re all about making sure the client is the star of the show.
You’ve got an analytical mind that loves to track and interpret key metrics, but you’re also creative enough to think outside the box.

Why You’ll Love It Here:

A chance to make waves in the telematics industry with a company that’s going places—fast.
A competitive salary and benefits package that rewards your hard work.
Room to grow, learn, and develop your career in a supportive, innovative environment.
The opportunity to work with an amazing team that’s as passionate about technology and data as you are.

Director of Client Success

As our Director of Client Success you will play a critical role in overseeing, managing and optimizing our internal and client cold email marketing campaigns.

The success of our business depends on you being able to organize campaigns, meet deadlines, diagnose and resolve issues, all while interfacing with users & clients, ensuring that they have an outstanding customer experience.

You MUST have vast cold email experience – all of our campaigns utilize a big element of cold email and you need to be able to analyze + tweak + optimize a cold email campaign. **Do NOT apply if you do not consider yourself proficient in cold email.

This position requires a mix of resourcefulness, analytical thinking, time management, creative problem-solving, and excellent communication and organizational skills.

You’ll be working closely with our CEO, clients, and other key stakeholders, focusing primarily on campaign management, client satisfaction, and organizational oversight.

This is a fast paced role in which you will learn so much and gain invaluable skills. This is a key hire for us and your success in this role will open up many more doors for you and provide life changing earning opportunities.

RESPONSIBILITIES:

Cold Email Campaign Analysis: Monitor and analyze cold email marketing campaigns, understanding key metrics like open rates, click-through rates, and responses. Optimize and make key campaign changes based on the data.
Client Communication: Regularly update clients on campaign progress and outcomes. You will be overseeing many clients and need to be incredibly organized & structured with your outreach to them and your cadence. You must be an amazing communicator and fearless when speaking with clients + navigating challenges & questions.
Campaigns Report Creation: Generate detailed analytic reports to assess campaign performance.
Creative Input: Devise custom subject lines, opening lines, call to action questions and other creative content to enhance campaign performance.
Leadership: Lead a small team of VAs and direct overall campaign tasks
Sales Follow-Up: Engage in follow-up activities with leads generated from campaigns.
Ad Hoc Tasks: Be ready to take on a variety of new tasks as needed.

We will provide incredible training and support, but you must have the below experience so the learning curve is shortened.

REQUIRED EXPERIENCE:

You must have Instantly or other cold email software experience! This is a must and hard requirement.
Proven Experience in top of funnel & lead generation activities
Email / Cold Email Copywriting experience. We can teach you how to write great copy but you need some experience here
Experience with optimizing cold email campaigns specifically
Experience with subject line creation
Experience managing a small team of VAs
Incredible communicator with perfect English. You love communicating with clients and internal employees to make sure everyone is on the same page.
You are amazingly resourceful and don’t need that much oversight or training
Quick learner, great at asking questions and very curious
Must have some level of experience with email marketing
Excellent analytical skills
Ability to multitask

COMPENSATION:

You will get a monthly salary in the range of $1500-2000, with the ability to earn more as you progress,
You will get large commission bonuses based on client retention milestones
You will get bonus payments for excellent performance along side potential equity as you prove yourself to be highly competent, reliable and hard working

In short, you will have the ability to earn more than 1500-2000 a month with all the bonuses and commissions included.

This will be a 40 per week role and you must be able to work on EST hours.

This is truly a transformative and high impact career opportunity to work with high level experts in the digital marketing and lead gen. space while providing yourself with the ability to earn a lot and open big doors.

How to apply:

1) Send us an email to email.

2) The subject of the email must be: I want to be your director of client success

3) In the email, provide a brief cover letter on why you are the PERFECT person for this role, along with your LinkedIn profile and a 30 second – 1 minute video or audio recording detailing why you are so excited about potentially landing this job + what makes you special. You can use loom.com or any free recording software for this.

If any detail from #2 or 3 is missed or not included, you will be immediately disqualified from consideration. This is your first test on how well you pay attention to detail!

We will promptly set up calls with qualified candidates!

Thank you so much and we look forward to meeting.