Account Manager for a Marketing Agency

Hello, Account Managers!

My name is Abby and I am the Operations Manager at ResultStory. Our company recognizes that in today’s online world, a good product or service must always be backed up with top quality and unimpeachable credibility. And what better marketing is there than testimonials from people who have first-hand experience with the product or have tried the service out for themselves? No actors, no scripts, and no staging– we pride ourselves in producing only credible and genuine social proofs and testimonials from authentic customer experiences.

We are looking to hire a motivated, Account Manager who can own the relationship with our accounts and shape their content strategy. Their mission is to ensure our accounts benefit from a service that make it ridiculously quick and easy for them to publish consistent video content on social media and produces real results (engagement and ROI).

They are responsible for building rapport with accounts, shaping a social content strategy, overseeing the production and publishing of social media video assets, monitoring social media accounts metrics, and ensuring each account is successful and has a great experience. They also need to be problem solvers, who can own finding solutions for account’s queries. Ultimately the long-term retention of the accounts is their primary measure of success.

This is a part-time and full-time role.

We are looking for a Account Manager specifically with these requirements:

• Native (or very advanced) standard of English (written & spoken)
• Must have 3+ years experience working in Digital Marketing
• Must have 3+ years experience of Relationship Management
• Must have 3+ years experience of Project Management
• Ideally 2+ years experience working specifically as an Account Manager for a marketing agency
• Ideally 2+ years experience of in-depth Social Media Management
• Strong knowledge of social media and content marketing
• Excellent relationship management skills – a people person
• Able to resolve complex client queries and complaints, and retain and upsell accounts
• Able to manage client deliverable creation as projects, delegate effectively and track work assigned
• Very comfortable conducting video calls
• Have an internet upload & download speed of 10 Mbps or more with consistent internet and electric
• Has a webcam and quiet, dedicated workspace
• Can both work independently and also contribute to a team
• They need be able to make a commitment to being consistently available for the agreed hours (their weekly/monthly capacity to work for RS must not depend on other work commitments)
• Organized, dependable, with great work ethic: we need hit our turnarounds with accounts
• Someone who takes ownership and can use critical thinking to solve problems

Your responsibilities will include (but are not limited to):

• Managing The Onboarding Process for New Accounts
  • Sending the onboarding form
  • Scheduling the recurring interview date
  • Following up via email to ensure onboarding form is complete
  • Holding Account Kickoff Calls
• Interviewing Our Accounts Monthly To Produce Video Content
  • Delivering Monthly questions sets to accounts
  • Ensuring that the accounts are able to show up to their set monthly interview
  • Running the monthly interview
• Overseeing Production/Publishing of Great Social Media Video Content
  • Delegating appropriate parts of the process to Video Editors, Copywriters, & Publishers
  • Acting as second set of eyes to ensure that assets are free of error and high quality
  • Sending checked assets to accounts for approval and acting a liaison between accounts and VE/copywriters when edits are needed
  • Double checking assets before publishing for any errors
  • Publishing assets on accounts socials via Social Pilot
  • Ensuring that assets are produced on time
  • Reviewing performance metics and reporting these to accounts
  • Amending each accounts content / social media strategy to optimize their results.
• Relationship Management
  • Serving as the main point of contact for accounts
  • Keeping accounts informed of the status of their assets
  • Relaying monthly wins to accounts
  • Preventing issues by proactively identifying any potential problems with an account and solving them before they occur
  • Owning and solving account issues / concerns – combining an awareness of commercial impacts and empathy with account’s situations
  • Hearing account feedback and quickly addressing concerns and improving the experience
  • Holding regular calls with accounts
  • Upsell accounts additional services
  • Proactively acting to retain accounts who make cancellation inquiries

• Our niche (online coaching & education) is booming
• If you love marketing, you’ll love our service and your work – it’s unique, innovative, and exciting
• You can work from home & still get the security of a stable long-term role, with a fixed monthly income.
• The role can be part-time or full-time based on your preference.
• You will join a vibrant, international team with a great collaborative culture. We are small (around 20 team members) but growing 100% YOY.
• You have the opportunity to make a real contribution. Because we are a small team your opinion will be important and you help to shape how we do things.
• We believe in supporting & nurturing our team – we are excited & motivated to help you learn & grow.
• Frequent pay evaluations – every 6 months
• There is potential to progress to a leadership position if this career path appeals
• Paid digitalmarketer.com certifications (worth several thousand dollars) to help you get leading industry-recognized qualifications

This Position Is Perfect For You If…

You’re an Excellent Communicator.

You have excellent verbal, written, and interpersonal skills. You are able to clearly explain complex topics in simple ways, and provide the best service to our clients.

You’re an Adaptable Problem Solver.

You resolve any issues that our clients face with kindness and efficiency, maintaining a high standard of service.

You’re Self-Directed and Organized.

You practice being organized and executing work efficiently. We’re looking for someone who gets the job done and delivers on time. Ideally, you are self-directed, self-motivated, and move forward with minimal reliance on others.