Facebook Twitter Linkedin WhatsApp
Book Production Representative
Company details
Type of job: RemoteCountry: United States
City: Austin, Texas
Company: selfpublishing.com
Company website: selfpublishing.com
Description of the offer
We’ll be accepting applicants until July 27th, 2023. Be sure to apply before then.
Are you an author/coach or book production wizard who has a knack for systems and processes? Do you get a kick out of helping others achieve their dreams?
Then you will want to keep reading!
My name is Chandler Bolt, and I run selfpublishing.com. We help people write and publish a book that grows their impact, income, and business.
We believe that “books change lives” and in “leveraged impact” (I talk about this in my TEDx talk here). We jump out of bed every day excited to change people’s lives through books.
If you’re reading this, you’re interested in the Book Production Rep position at selfpublishing.com (or maybe you know someone who would be a fit). This is a once-in-a-lifetime opportunity for the right person.
You’ll have a front-row seat (and major responsibility/autonomy) at one of the fastest-growing companies in America (INC 5,000 the last 3 years in a row).
Your mission (should you choose to accept it):
Grab the bull by the horns, be accountable for your authors going through the Book Production process, and help them get results with their book and/or business by providing incredible deliverables, an amazing experience, and support. By creating a Best Is The Standard Book Production experience, you will directly improve result, renewal and refund KPIs.
It’s a big job with a lot of responsibility. Keep reading if you have what it takes to get the job done…
POSITION SUMMARY
You MUST:
- Have published at least one book using Amazon’s Kindle Direct Publishing platform
- Love to “wow” customers by optimizing what’s in place and designing processes / systems that are repeatable at scale
- Have experience communicating with 25+ customers per day online and on the phone
- Focus on root issues, light bulb fixes, and building bridges
- Excellent interpersonal and communication skills (verbal and written)
- Experience using Hubspot, Google Drive, Asana, Infusionsoft, Zoom
Specifically, you’ll focus on 4 areas:
- Less than 8 Week Book Production Turnaround Time
- 70+ Book Production CSAT
- 4+ Books Published Per Week
- Less than 18 Hour First Response Time
ABOUT THE JOB
We’re looking for someone to join our team to be a Book Production Rep.
As our Book Production Rep at selfpublishing.com, you will provide a Disney-level experience to selfpublishing.com authors through Book Production services. You are accountable for your authors going through the Book Production process, and will help them get results with their book and/or business by providing incredible deliverables, an amazing experience, and support. By creating a Best Is The Standard Book Production experience, you will directly improve result, renewal and refund KPIs.
Every day, you will have the opportunity to provide authors with a positive, personalized, and high-quality experience at selfpublishing.com. This begins by managing onboarding authors into the Book Production process via BP Welcome Calls and ends with fulfilling through our production team on all Book Production deliverables within the expected Book Production timeline. Essentially, you’re the project manager that takes a book from finished manuscript to published book.
Day to day, you’ll be increasing the efficiency and effectiveness of Book Production CRM systems, playbooks, online courses, SLA standards, and communication strategies between authors and other members of the selfpublishing.com team. While the large majority of your focus will be solely within Book Production, you are expected to support the rest of the Author Success team with welcome calls, support tickets, the MC, AAL initiatives, and product launches, as needed.
NOTE: This position is full-time and virtual. Meaning you can work from anywhere. The team here at SP.com is located around the world, with the majority of us in North America.
DISQUALIFIERS: Please DO NOT apply to this position if you:
- Have no interest in books (and using books to change people’s lives)
- Are intimidated by analytics, KPIs, and aggressive growth goals
- Get bored with the day-to-day implementation and execution
- Are afraid to roll up your sleeves alongside the team to get the job done
- Are not interested in data and data-driven decision making
If none of these things can be said of you, then please continue reading…
Qualifications:
At SelfPublishing.com, we value work ethic, coachability, attitude, and past results you’ve delivered significantly more than your degree (or lack thereof), GPA, etc.
Have you delivered results in a similar role in the past? If so, that’s what we’re looking for.
That being said, feel free to apply even if you don’t “tick the boxes” below. Just be sure to mention that in your application + why we should consider you.
Required:
- Love to “wow” customers by optimizing what’s in place and designing processes / systems that are repeatable at scale
- Experience communicating with 10+ customers per day online and on the phone
- Focus on root issues, light bulb fixes, and building bridges
- Excellent interpersonal and communication skills (verbal and written)
- Experience using Hubspot, Google Drive, Asana, Infusionsoft, Zoom
- Have published at least one book using Amazon’s Kindle Direct Publishing platform
Preferred:
- 2+ years of Customer Success experience at a company like AMEX, Disney, or Zappos
- Experience in an online SaaS environment reducing churn and increasing LTV by identifying churn or refund risks
- Experience managing Facebook communities and Facebook Events for 50+ attendees
- 80+ WPM score
- Experience with online coaching programs and/or internet marketing
Personality:
Friendly, helpful, awareness of student needs, systems-oriented to solve problems
THE PAY
$40-50k with a ton of benefits + $3,000 a year in self care
Also includes the following benefits:
- Top tier healthcare: your choice of high-quality healthcare (for US-based full-time employees)
- Work remotely: save tons of money in commuting costs and 100+ hrs each year (aka. 2 ½ extra weeks of “time off”)
- Ability to earn into a revenue-based compensation structure after 18-24 months of full-time employment exceeding KPIs
- Bi-annual team offsite retreats in really incredible locations! (i.e. We just got back from Cancun!)
- Access to the company training budget to expand your skills and become the absolute best version of yourself!
ABOUT SELFPUBLISHING.com:
SelfPublishing.com teaches people how to write, market & publish their first book in as little as 90 days.
We provide people with more opportunities, confidence & income through publishing a book.
Our program is by far the best on the market which is why we have one of the highest student success rates of any online training company. We genuinely care about the success of our students and provide a great avenue for them to be successful.
Our company is driven by 2 unique viewpoints:
- It’s not about the book. It’s about what the book does for you.
- In going through the process, our students learn a lot about themselves and conquer fears, challenges & limiting beliefs they never knew existed.
They’re also surprised by all of the opportunities that pop up once their book is out there.
The purpose of our company is to disrupt the publishing industry and show people that self publishing is not only an option, it’s the BEST option.
The publishing industry is broken. The big publishers are antiquated and inefficient. They take advantage of the people doing the hard work…the authors. Our company exists to show people there is a better way…
…a way that doesn’t involve: using a publisher, wasting 2 years of your life, giving away all of your creative liberties, giving away all of your book royalties, and relying on a publisher that doesn’t do any marketing for your book.
Click here to check out the “explainer video” of what we do at SelfPublishing.com
Click here to watch the TEDx talk from our founder (Chandler Bolt) and learn more about the WHY behind what we do.Self Publishing.com made the INC 5000 in 2018 (#2,699) 2019 (#1,483) 2020 (#1,944) and 2021 as one of the 5,000 fastest-growing private companies in the US. In the California region for 2020, we ranked #172, also by INC.
As we always say, “the best is yet to come”. We’re excited to continue climbing & growing thanks to our incredible team & customers.
About the team:
There are currently 34 full-time, and several part-time team members at SelfPublishing.com working remotely from across the country and around the world.
All team members are “A players”, with a love and passion and a drive to do great work and make the world a better place.
You won’t find grumbling, negative co-workers here. People at SPS are passionate and excited about what they do!
About the culture:
Here are the company’s core values. We call it “The SPS Way”:
- Honesty & Integrity Always Win
- Fail Fast, Fail Forward, Fail Often
- Hard Work & Continuous Improvement
- Everyone is Responsible for Facilitating Change
- Best Is The Standard
Click here to watch videos from our founder Chandler Bolt explaining the company’s Core Values.
Although the team is virtual at SP.com, the culture is alive and well…often referenced as one of employees’ favorite parts about working here.
2-3 times a year the team meets in a unique city in the US (sometimes internationally) for a 3-5 day company retreat…planning the next quarter, connecting in person, having fun, and celebrating wins.
The environment is very fast-paced, and high growth. The company is growing fast, meaning a high level of accountability, responsibility, and autonomy for everyone on the team.
We’re constantly investing in the training & growth of our team members through book clubs, courses, training, and live seminars. All employees are given $15,000+ worth of training and continued education upon being hired by the company.
Since you’re working remotely, you can say goodbye to the dreaded commute (meaning more time for family & fun). This isn’t your average 9-5. Hours are somewhat flexible as long as you get your work done. That being said, due to the growth & pace of the company, it’s not uncommon to work 40-50+ hour weeks.
Because of the company’s growth & hiring needs, there’s a huge opportunity for advancement and promotion if you’re a fast learner.
Overall, the culture of the company is high growth, fun, empowering, and motivating, with support from a world-class team of people who love what they do.
In 2019, SelfPublishing.com was certified as a “Great Place To Work” by GreatPlaceToWork.com.
ADDITIONAL INFORMATION:
Here is our blog: www.self-publishing.com/blog
Here is our main site: https://selfpublishing.com/
Here are our other sites: SelfPublishing.com, theWriteLife.com, TheBookDesigner.com, MakeALivingWriting.com, FreelanceWritersDen.com
Think you’re a fit? Fill out the application below…
(We’ll be accepting applicants until July 27th 2023. Be sure to apply before then.)
*You must fill out the application below to be considered for the position. Resumes separate from this application will NOT be considered.
Have further questions? Send us an email.
How to apply?
Click on the button to get the company email or employment application form.Get E-mail
careers@selfpublishing.com
More options: Modify job, Delete job
Remember that you do not have to pay to participate in selection processes. Protect yourself from fraud with our Security Tips. If they ask you for money for an application you can Report job.
Follow us on Instagram @publiremote
