Requirements and skills:
Bilingual-French Canadian.
Job Description:
We are looking for Call Center Representatives that will be the liaison between our company and caller. The successful candidate will be able to accept ownership for effectively solving complaints and inquiries, treat callers with compassion and empathy, and keep customer satisfaction.
Responsibilities:
Manage large amounts of inbound calls in a timely manner.
Follow communication “FAQs scripts” when handling different topics.
Identify caller’s needs, clarify information, and provide guidance and is able to de-escalate a caller when agitated.
Shifts:
Hours of operation are from 9:00am – 9:00pm. Looking for candidates for the following schedules:
9:00am – 5:30pm
12:30pm – 9:00pm
5:00pm – 9:00pm
Pay Rate:
$17.50/HR
Requirements and skills:
Salary: $17.50 per hour
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