Customer Success Specialist

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Company details

Type of job: Remote
Country: Switzerland
City: Bern
Company: Chorus One:
Company website: https://chorus.one

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Description of the offer

 

• Sales Support: Assist the sales team during the initial phases of deal closure, addressing any contracting-related questions.
• Customer Onboarding: Manage the handover from sales to customer onboarding. Coordinate with sales representatives, customers, and the engineering team to ensure an efficient and delightful onboarding process.
• Data Management: Accurately maintain all relevant customer data and details in our CRM systems, ensuring timely communication to all parties involved.
• Training and Guidance: Lead new customers through the onboarding process, helping them understand and effectively use our products and services.
• Ticket and Help Center Management: Efficiently handle customer support tickets within our ticketing system, escalating issues when necessary, and providing prompt resolutions as well as creating new Help Articles based on customer queries.
• Issue Resolution: Coordinate with necessary teams to address and resolve customer concerns and challenges promptly.
• Account Monitoring: Regularly review customer accounts for potential service improvements, and proactive issue resolution.
• Customer Retention: Work towards retaining and growing customer accounts, with a focus on enhancing customer satisfaction, engagement, and loyalty.

• Minimum of [2-3] years of experience in customer success, account management, or a similar client-facing role in the technology or blockchain industry.
• Proven track record of managing customer relationships and successfully implementing customer projects.
• Experience with CRM and customer service platforms (e.g., Salesforce, Zendesk).
• Strong understanding of blockchain technology and staking services.
• Excellent verbal and written communication skills in English.
• Empathy and a customer-centric mindset.
• Strong analytical and problem-solving skills, with an ability to think strategically about customer needs and business challenges.
• Flexibility to adapt to new tools and technologies.
• Strong organizational and project management skills, with an ability to manage multiple accounts and priorities.
• Location: 100% remote, ideally located in US East Coast

• Autonomy and ownership in a friendly and supportive work environment and the opportunity for rapid growth.
• Competitive fixed compensation (80-110k USD + Equity options available)
• All-expense paid quarterly team retreats at various destinations. Past retreats took place in Egypt, Serbia, Kenya, USA, South Korea, and Dubai.
• Remote, but not alone. We are a strong global collaborative environment.
• Remote working budget (Laptop, co-working space, etc)
• Personal development and education budget
• Gather experience and build your network in the vibrant crypto ecosystem.  Our customers include the largest exchanges, custodians, venture capital and asset managers in the industry
• Learn about state-of-the-art protocols that lay the foundation for an open, transparent, and programmable financial system.

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How to apply?

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Tags: Customer Support