We are on the lookout for our next super-star client support help desk agent, with experience working in a SaaS environment as frontline product support.
This role will support our wider client success team, delivering an exceptional user experience to all of our local and global clients and users. This includes working within our online predominately email-based helpdesk interface to triage, resolve or escalate client requests for support and troubleshooting issues.
This role requires an individual who is passionate about providing excellent service and is able to take ownership of that provision in each and every client interaction. They will also be responsible for various other client facing support tasks, such as fulfilling reporting and testing requirements for both scheduled and critical software issue resolution purposes.
To support our clients in their time zone, we are looking for someone to work Monday to Friday 9am to 6pm with flexibility in the first few months for some evening hours to allow for onboarding and training as our head office is in Auckland, New Zealand. This role can be based anywhere in UK as a fully remote role working from home.
About Fuel50
Fuel50 is an international, high-growth tech company. Our award-winning AI talent marketplace platform exists to improve the lives and careers of people everywhere by empowering forward-thinking companies to deploy career growth and talent mobility initiatives to attract and retain talent while boosting engagement and productivity. In other words, we are at the forefront of changing how people work and how organizations empower their people.
Our tech is global and has touched careers across 100+ companies in 13+ languages and 25+ countries. Our clients are some of the biggest brands in their respective industries. And, most importantly, we practice what we preach and believe everyone should be in a job they love (including you!).
Fuel50 is immensely proud of our strong team culture, where our people (or “Fuellies”) come first. Our vision and values are inclusive and transparent and built upon quarterly business objectives that drive our growth, encourage goal setting, and celebrate milestones every step of the way.
As well as our day-to-day responsibilities, all Fuellies play an integral part in growing our culture with us and ensuring that Fuel50 remains an inspirational and amazing place to work. Some additional benefits are:
What is it like to be a Fuellie?
We know that having the right people with the right attitude and behavior is a big part of what makes us successful. Living our values is an important part of being successful in this role.
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