Summary

The Customer Enablement Manager (CEM) for Teams is a facilitator and educator who understands the unique needs of our customers and plays a key role in the success of our Customer Success organization. You are a key resource for onboarding and training new and existing customers.

You are an experienced customer success professional with a strong understanding of SaaS products, virtual training tools, and knowledge management practices. In this role, you will also interface with internal stakeholders, including our Product, Sales and Marketing teams.

What you’ll do:

• Develop and deliver presentations and training (virtually and in-person) in a professional and persuasive manner.
• Adapt training content to reflect best practices and new procedures.
• Seek out additional training methods and best practices to facilitate customer training.
• Create and maintain a customer training schedule to ensure ongoing success of those accounts.
• Act as the subject matter expert on the Stack Overflow for Teams product.
• Collaborate with other departments and functions on customer focused initiatives.
• Record “how to” videos of the software in partnership with Product Marketing.

What We Expect From You:

• 2+ years of professional technical training.
• 2+ years of experience working in a customer success environment.
• The ability to explain complex topics in easy to understand and concise language.
• Excellent communication and writing skills.
• Ability to partner with internal teams and work cross functionally.
• Excellent listening skills to fully understand customer inquiries.
• Exceptional attention to detail with strong organizational skills.
• Strong business acumen to build and manage high level customer contacts is required.