Customer Service Representative

Health Network Management:

We are a medical management company located in the heart of Boca, dedicated to providing top-notch care and service to our patients. As we expand, we are looking for a dynamic and dependable Customer Service Representative to join our team.

Position: Customer Service Representative
Location: Boca
Type: Full-time

Requirements:

• High school diploma or equivalent.
• Proven experience in customer support or as a Client Service Representative.
• Ability to juggle multiple tasks, set priorities, and manage time effectively.
• Professional and friendly demeanor.
• Quick learner with a willingness to absorb new information.
• Excellent phone communication skills and an active listener.
• Familiarity with CRM systems and best practices.
• Strong sense of responsibility and adaptability to deal with various patient personalities.
• Outstanding communication and presentation skills.
• Open-minded and receptive to feedback.

Key Responsibilities:

• Manage and prioritize incoming phone calls.
• Understand and assess customers’ needs swiftly to ensure satisfaction.
• Establish and maintain strong relationships with our patient base through open and consistent communication.
• Deliver precise, valid, and comprehensive information using the necessary tools and methods.
• Efficiently handle patient complaints, offering suitable solutions and alternatives within set time limits and ensuring resolution.
• Accurately record customer interactions, process patient accounts, and organize documents.
• Adhere to all communication procedures, guidelines, and policies.
• Take the initiative to exceed customer expectations.
• Collaborate with and manage doctors on our medical platform, offering support as needed.
• Display proficiency with computers and relevant software.

• • Proven experience in customer support or as a Client Service Representative.
  • Ability to juggle multiple tasks, set priorities, and manage time effectively.
  • Professional and friendly demeanor.
  • Quick learner with a willingness to absorb new information.
  • Excellent phone communication skills and an active listener.
  • Familiarity with CRM systems and best practices.
  • Strong sense of responsibility and adaptability to deal with various patient personalities.
  • Outstanding communication and presentation skills.
  • Open-minded and receptive to feedback.

What We Offer:

• Competitive salary
• A supportive, team-oriented environment.
• Full time

No medical experience is required; we value fast learners who show initiative.

We thank all applicants for their interest, but only those selected for an interview will be contacted.