Customer Service Representative

Gunner is the Uncontractor!  A premier home improvement company that delivers the customer experience every homeowner truly deserves.  Gunner is #965 of Inc. 5000 fastest growing private companies and most recently, our online roofing platform was named a winner of the Good Housekeeping’s 2023 Home Renovation Awards!  As such, we’re expanding nationally and looking for a Customer Experience Representative.

We are looking for an individual who is experienced on the phones.  As a Customer Experience Representative, you’ll be trained on Gunner’s product offerings, systems and software and set up for success. This is a player role and a position of what we envision will become a department as the company continues its expansion efforts.

This role is under PST working hours 10am-6pm.

What’s in it for you?

• Competitive base salaries
• A 401K (with matching) retirement savings program
• ✅Health Insurance (with company contribution)
• ❗️Path to promotions within Gunner organization
• Company phone and computer
• A paid 2-week training as part of onboarding
• ⛱Unlimited PTO
• A fun and passionate team!

What you will do:

• NO COLD CALLING – COMPANY LEADS PROVIDED
• Website service maintenance
• Data entry and administrative responsibilities with assisting the cycle of service and revising contracts
• Answer company phone lines to conduct a discovery call and dispatch a Sales Representative for an in home appointment
• Dispatch Project Managers for service requests, as needed
• Act as a ‘Gate Keeper’ for solicitation calls
• Articulation of Gunner’s Products and Services to new and existing homeowners
• Work efficiently as a team member and solo
• Attend company and team meetings
• Manage and nurture company leads to set sales appointments at a high level
• Tracking data and analytics

What you will bring:

• One year previous Sales Experience Preferred
• Phone experience required
• A passion for making a difference!
• Outstanding communication and listening skills
• HubSpot experience, a plus
• Must have an unlimited drive to succeed and a positive attitude
• A desire to find creative solutions in a dynamic, changing environment
• Charisma, sense of humor, and people skills needed

Gunner is committed to hiring a talented and diverse workforce.