Customer Success Executive

A little bit about us…

The world’s leading student loyalty network and accredited ‘Great Place To Work’, Student Beans produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.

Equity, Diversity & Inclusion at Student Beans
Because this part deserves a place at the top of the job ad…Here at Student Beans, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people, and it’s all part of #LifeAtSB.

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.

If you need any adjustments to support you with your application, just drop us an email at talent@studentbeans.com.

About the role

As a result of our incredible success and growth, we are looking for a Customer Success Executive to join us. Responsibilities include:

• Onboarding all US clients including offer management and media scheduling
• Carrying out updates and resolving issues for clients
• Liaising with clients on monthly reports and optimising their use of tech
• Supporting the Account Managers with our key accounts
• Scheduling media campaigns, monitoring competitor activity and offer strength

Requirements

About You

We’d really like to hear from you, if you have…

• Excellent communications skills, both written and verbal
• 1+ years of client facing/client serving experience
• Admin experience
• Knowledge of US markets
• You are organised, persistent and tenacious with experience of working to deadlines

Benefits

Life at Student Beans

We are passionate about our mission to empower students to thrive and believe our success is only due to our fantastic team, thier different backgrounds, experiences and beliefs. At Student Beans our culture is welcoming and empowering, everyone has a voice and direct impact on our journey.

Here are just a few things that make Student Beans an awesome place to work:

• Competitive salary.
• Remote first working environment, meaning you are not obligated to come into the office, you can choose the environment you think you excel best in!
• Flexi-time, including Flexi Fri-yay which gives you an opportunity to finish at 1.30pm!
• Vibrant, purposeful and social environment – famous winter parties and summer getaways, regular socials and adventurous activities.
• Focus on welfare – gym membership, wellness challenges, EAP and health cash plan
• Mental Health First Aider
• In house performance and development coaching
• Access to the ‘Student Beans Library’
• Volunteer Days. Student Beans believes in the benefit of volunteering and we believe everyone can play a role in the community!
• Incredible partnership discounts for the biggest brands in the world: Google, Apple, TopShop, Ted Baker, GymShark, Domino’s, Uber … to name a few!

Check out our Careers site to see for yourself! https://about.studentbeans.com/careers

Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Student Beans may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Student Beans’ use of your personal information.

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