OUR CLAN
DirectID is growing fast and thoughtfully. We are a remote first organisation and have been recognised as one of Scotland’s top 10 most flexible employers. We know we’re not just building world-class products but also a world-class team and a set of sustainable development practices that will continue to deliver value as we scale.
We believe that the best work comes from cross-functional, self-organising, and diverse teams that take ownership of their processes and practices. You will be trusted to make things happen.
Our people set us apart and these are some of the words they use to describe our culture: Flexible, Fast, Compassionate, Potential, Professional, Fun.
Our values have grown organically through our behaviours and outcomes, driving everything we do We’re a Clan, With one Shared Vision, For our Customers and Brave at Heart.
About the team
DirectID Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of our customers, and through your knowledge, customers will derive maximum value from their projects/platform use, leading to project success, retention, and renewal.
Few roles provide such a direct impact on the growth of the company.
Responsibilities:
As a Customer Success Manager, you will serve as a trusted advisor to customers, ensuring they maximize the value they receive from DirectID. You will collaborate with various teams, engaging in product and technical discussions, while advocating for customers internally. Your responsibilities will include leading customer engagement and growth, building relationships with senior executives, articulating customer use cases, and driving overall account health. Strong relationship-building skills, business acumen, technical expertise, and a track record of achieving targets are essential for success in this role.
Requirements
Benefits
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