Wizikey is a subscription-based Communication SaaS that helps businesses identify and connect with relevant media influencers and subject matter experts. With Wizikey’s data intelligence, companies can create campaigns, target and engage influencers and journalists, measure and optimize to scale their brand-building efforts.
Launched in 2019, by IIT, SRCC and MICA Alum, it has garnered 1000+ users over 250+ businesses who have created more than 2500 stories in over 9 languages. With investors like Ajai Chowdhry (Co-founder, HCL), Alok Mittal (Co-founder and CEO, Indifi), Ambarish Raghuvanshi (ex-CFO, Info Edge), Keshav R Murugesh (CEO, WNS), Raman Roy (Chairman, NASSCOM and Chairman, Quattro), Sanjiv Bajaj (MD, Bajaj Capital) and the Indian Angel Fund among others, it is striving every day to ensure businesses can get the credibility and trust which they deserve.
As the Manager in Customer Success team, you will lead the teams in professional services/delivery team and technical account management. The true dharma of a great customer success team is to ensure customers win, every day! And this, while ensuring the product adoption and usage gets better. Working with the product team to pass on the feedback and bugs is also part of this overall experience. The selected person will report to the Co-founder.
What the work will involve:
Requirements:
“Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards” – Anshul Sushil (Co-founder & CEO)
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