Customer Success Manager

United States Moving System, a nationwide moving company based in NJ, is seeking a dedicated and passionate Customer Success Manager to join our team. As a Customer Success Manager, you will play a vital role in ensuring our customers have a seamless and positive experience throughout the moving process. With a strong focus on customer satisfaction, you will be responsible for building relationships, addressing customer concerns, and providing exceptional service.

At United States Moving System, we take pride in being a fully licensed and insured moving company, offering long-distance, commercial, and overseas relocations. Our commitment to quality service extends to our packing and unpacking services as well, ensuring that our customers’ belongings are handled with care. As a Customer Success Manager, you will contribute to the growth and success of our company by nurturing customer relationships and assisting them every step of the way.

Responsibilities

• Act as a dedicated point of contact for customers, ensuring their needs and expectations are met throughout the moving process
• Build and maintain strong relationships with customers, providing personalized service tailored to their unique requirements
• Address customer inquiries, concerns, and complaints promptly and effectively, always striving for customer satisfaction
• Collaborate with cross-functional teams to ensure timely and accurate delivery of services
• Identify upsell and cross-sell opportunities to maximize customer value and revenue generation
• Monitor and track customer feedback and reviews, taking necessary actions to resolve any issues and improve overall customer experience
• Provide guidance and support to customers, offering advice on packing techniques, moving timelines, and related matters

• Bachelor’s degree in Business Administration or related field
• Proven experience in a customer-facing role, ideally within a consumer services industry
• Excellent communication and interpersonal skills, with the ability to build rapport and engage with customers effectively
• Strong problem-solving abilities, capable of resolving conflicts and finding creative solutions
• Detail-oriented and organized, able to manage multiple tasks simultaneously
• Proficient in using CRM software and customer support tools
• Flexibility to work occasional weekends or evenings, as needed for customer support and service

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Performance Bonus
• Training & Development