Customer Success Team Lead

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Company details

Type of job: Remote
Country: England
City: London
Company: Nuvei

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Description of the offer

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI.  Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 45+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your Mission 

We are looking for a Team Lead Technical Success Manager to join our fast-growing Customer Success team. Reporting to our Client Solution – Team Lead EMEA, you will be supporting the team on architecting client or a partner solution with Nuvei payment services to apply both client business demands and Nuvei best practices. You will also be responsible for a team of Technical Success Engineers who act as a technical and product consultant to existing partnership or strategic clients.

As a Team Lead of Technical Success engineers, you will be responsible on team of experts who act as technical leaders and liaison to our technology ecosystem, for Nuveis’ products and features in the Europe.

Key responsibilities include, but are not limited to:

–       A key expert and leader with knowledge in payments, in SaaS and Acquiring technologies, integration frameworks and able to define, design and implement sophisticated techniques to deliver best-in-class technical product services.

–       Ability to manage multiple clients, teams, incidents and demands running in simultaneous timelines and collaborate in a global and remote environment, while building relationships with different vendors in multiple fields, to deliver white-gloved service with proven results.

–       A decisive enabler who makes things happen! Conversion of existing initiatives to client and delivery of an optimized solutions and implementation techniques to best practices.

–       Key responsibility for delivery of high up-sale conversion and mentoring implementation projects with customers of Nuvei’s rapidly growing based solutions, while delivering high conversion rate of lead to live.

–       A creative technology driver, who defines most advanced payment orchestrations with an out-of-the-box thinking and absorbing initiative to identify relevant platform setup for outstanding results.

–       Identify and define product gaps and take a main role in shaping and designing the SAAS products (Front-End and Back-End products), payment features and Nuvei technology services.

–       A people person, who loves to coach and direct others for achievements and fulfillment. Enthusiastic leader who understands people and is experienced in building a winning squad to win all trophies.

–       Highly skilled at applying consultative methodologies and solving implementation pain points, while architecting features into best-in-class solutions to answer business pressing demands.

–       A leader who matrix managing payments technical solutions per required regulations, market demands, and client needs for complex implementations and strategic prospects and partners.

–       Heading and coordinating dozens of projects and timelines, tasks, and product development efforts with both internal engineering teams and commercial teams to define go-to-market plans and solution processes.

Qualifications include, but are not limited to:

–       +6 years of engineering management (i.e. software development, solution or implementation engineering)

–       +4 years of hands-on integration and solution experience working as an Integration or Implementation engineer, or at least two (3) years of experience as a Sales or Solution Engineer.

–       +4 years of experience within leadership role in the payment’s industry. A leader who matrix managing payments technical solutions per required regulations, market demands, and client needs for complex implementations and strategic prospects and partners.

–       +3 years knowledge of proven work with SAAS technologies (SDKs, APIs, iFrame, Hypertext Transfer Protocol) and web applications (HTML, CSS, JavaScript, Single Sign-On, etc.).

–       B.S. in Information Systems, Industrial Engineering, or related field.

–       MBA is an advantage.

–       Experience in monitoring and defining KPIs for multiple teams.

–       Strong knowledge of data model and working knowledge of SQL.

–       Creative thinker and experienced at understanding client’s potential pain points.

–       Ability to work in a fast-paced, deadline-driven start-up environment.

–       Heading and coordinating dozens of projects and timelines, tasks, and product development efforts with both internal engineering teams and commercial teams to define go-to-market plans and solution processes.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. 

Benefits

·       Long Term Incentive Plan that creates an opportunity for all employees to financial benefit from Nuvei’s growth

·       2.5 additional days of annual leave a quarter, if company hit quarterly targets

·       Private Medical Insurance 

Working Language

·       English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

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Tags: Customer Support