Selzy is an email marketing service. Clients (B2B) choose us to increase sales and communicate with their clients in different channels. Yes, we can do more than just emails – we are developing a marketing automation platform.

We have been working in the Eastern European market for more than 10 years, but with the same persistence of a startup and love for our users, we create wow functionality, develop new products, and provide the best support in the world 24/7!

We are looking for a person interested in delving into all aspects of the business, developing it with the product manager, and impacting processes both within the team and the company. We are a team (60 people, fully remote) in which everyone strives to grow a product mindset and we are waiting for the same colleagues.

About you:

• Fluent English (full working proficiency)
• 1+ years of experience as a Customer Success Specialist or Account Manager/Sales Manager
• Experience in business communication via different channels: e-mail, chat, video, etc
• Experience with Intercom or similar customer messaging platforms
• Be result-oriented with an understanding of KPIs and how they fit
• Have a high level of empathy and passion for customers
• Basic knowledge of HTML
• Readiness to work with flexible days off and sometime night shifts

What you’ll do:

• Working with incoming messages and calls from customers
• Outgoing communications with clients (conflict resolution)
• Work with bug tracking system (Jira)
• Communication with other departments to resolve current tasks/problems.

What we propose:

• Fully remote work
• Paid vacation and sick levs
• Salary is pegged to the dollar
• Unlimited work contract

Interview process

Test Task ▶ English check ▶ Interview ▶ Offer