IT Desktop Support Engineer

Intetics Inc. is a leading American technology company providing custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is looking for an IT Support Engineer to enrich its team with a skilled professional.

Responsibilities:

• Perform on-site installation, configuration, maintenance, and repair of computer systems, servers, networking equipment, and related peripherals.
• Diagnose and resolve technical issues reported by clients, both remotely and on-site, ensuring minimal disruption to their operations.
• Collaborate with clients to understand their IT needs, provide solutions, and offer guidance on optimizing the IT environment.
• Respond to service requests in a timely manner, managing and prioritizing tasks efficiently.
• Document service activities, including problem descriptions, solutions implemented, and hardware/software changes made.
• Provide training and guidance to clients on the proper use of IT equipment and software applications.
• Secure and store equipment.
• Pack and ship equipment to customer location or end user’s residence according to the scheduled installation date.
• Perform inventory check at least once in month to validate list of assets in stock.
• Stay up-to-date with the latest industry trends, technologies, and best practices to offer informed recommendations to clients.
• Participate in the development and improvement of IT service processes and procedures.
• Communicate effectively with clients, team members, and management to provide updates and insights on service activities.
• Adhere to cybersecurity protocols and guidelines when working with sensitive client data and systems.

• Proven experience in IT field service, technical support, or Hotel experience (preferred)
• Strong knowledge of computer hardware, operating systems, networking, and software applications.
• Experience with troubleshooting and resolving IT-related issues, both hardware and software.
• Excellent problem-solving skills and the ability to work effectively under pressure.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts tonon-technical clients.
• Customer-focused mindset with the ability to build rapport and maintain positive client relationships.
• Willingness to travel to client sites as required, sometimes on short notice.
• Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified Professional, Cisco CCNA) are a plus.
• Valid driver’s license and reliable transportation.