Marketing Automation Coordinator

We’re looking for an amazing Marketing Automation Production Coordinator to join our current team of Marketing Automation Production Coordinators (MAPCs) here at Team ITG!

Together, we ensure that our Marketing Automation Deployment Teams deliver a high volume of email marketing campaigns on schedule and on budget to our clients in a variety of industries, including retail, telecommunications, and pharmaceuticals.

As a MAPC, you will be responsible for participating in the initial scoping and estimating process, allocating the work appropriately whilst considering skills and bandwidth, evaluating the schedule daily through the final stages of scheduling and deployment.

You will develop a heightened understanding of the talent within our team. Working collaboratively, you’ll develop strong relationships and in turn maintain a seamless connection between our Client Services and Marketing Automation teams.

What you’ll be doing on a typical day

• Assigning work, keeping the Marketing Automation teams running effectively, ensuring maximum utilisation and minimal waste/downtime.
• Attending regular production meetings.
• Monitoring and participating in a wide number of communication channels (primarily inside Microsoft Teams), maintaining the link between developers, team leads, and client services in order to optimise production and detect and resolve any blockages.
• Proactively managing bookings to ensure work is on schedule, ensuring teams are working on the correct campaigns at the right time and meeting deadlines.
• Identifying and communicating challenges with a proactive, solutions-based approach.
• Manage incoming requests for new bookings, estimating work, asking the right questions to ascertain requirements where necessary.
• Assisting with report generation, skill matrix maintenance, data analysis, and process improvement.

About you

• Exceptional attention to detail, someone who loves process.
• Thrives in an extremely reactive, fast-paced environment, adapts well to frequent changes and remains calm under pressure.
• An excellent and clear communicator, ability to identify potential problems and act on them in a proactive manner.
• Always prepared to learn new skills and look for ways to make improvements.
• A team player, always willing to help other team members and go the extra mile but equally comfortable working alone.

• Attitude and experience over qualifications. An aptitude for technology and a hunger to learn are more important than qualifications in this role.
• Knowledge of Jira and Agile is essential
• Experience of a fast-paced agency-type environment and a client-facing role would be a bonus.
• Experience and knowledge of what it takes to handle the resourcing requirements of a creative team would be advantageous.
• Proficiency in Excel and project/resource management software is desirable.
• Knowledge and/or an interest in email marketing and software including Adobe Campaign, Oracle Eloqua, Salesforce Marketing Cloud (Exact Target), Silverpop (IMC) or Smart Focus would be beneficial but is not a requirement.

Work’s a treat

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards – Employee of the Month programme with £250 bonus
• Raising money for charityincluding a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

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