Product Operations Specialist

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Company details

Type of job: Remote
Country: England
City: London
Company: Vable

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Description of the offer

Location: Fully Remote, UK

Contract Type: Full-time, 40 hours per week

Interviews: Max 3 stages totalling around 3.5 hours

Reports to: Head of Product

Salary: We have benchmarked a salary in the region of £40k-65k dependant on experience

Why join us? 

If you love technology and also staying on top of the news that matters, you’ll love life at Vable. We are a profitable SaaS business servicing the needs of international law firms and government departments, mostly in the USA and UK. We’re on a mission to help our clients become as efficient as possible when it comes to managing huge volumes of information – so that lawyers and business leaders can stay on top of the news that matters, and as a result make faster and better decisions.

Our enterprise news aggregation and alerting platform is used by over 50 global law firms. We are passionate about what we do – particularly in how we operate. This is where you come in.

As Vable continues to grow, we are seeking a Product Operations Specialist to ensure the smooth and efficient operation of our product development process. Your responsibilities will span across various functions, including project management, cross-functional coordination, and data analysis. The ideal candidate is highly organised, a problem-solver, and possesses a deep understanding of product development processes.

We would love to hear from you if you have the criteria below: 

• Bachelor’s degree in a related field (e.g., Business, Computer Science, Engineering)
• Proven experience in a product operations role within the tech industry
• Strong project management skills, including the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills to foster collaboration across teams
• Analytical mindset with the ability to derive insights from data
• Proficiency in project management tools and software (e.g., Jira, Asana)
• Familiarity with Agile and Scrum methodologies is a plus
• Attention to detail and a commitment to delivering high-quality results
• Adaptability and the ability to thrive in a fast-paced, ever-changing environment
• Strong problem-solving skills and a proactive attitude
• The right to live and work in the UK

Why this role may excite you: 

• We are a globally dispersed team of Vablers – currently a team of 24 and growing – 50% in engineering and 50% across Content/Sales/Marketing/Client Success/People/Operations.
• We are a fully remote and a close-knit team. Communicating and checking in is our thing. Our CEO Matthew is based in Germany, our Head of Client Success Emily is in Atlanta (USA), our Head of People & Ops Sarah is in Northern Ireland, our Product Marketing Manager Martin is in Bulgaria and our Engineering Team is in the Ukraine. See, we are dispersed! Most of our Vablers work throughout Europe.
• We have a proven business with an established client base of global law firms and professional organisations.
• We are moving into a rapid growth phase, funded from existing revenue streams and it’s a really exciting time to join Vable, as we scale.
• We are a small team and try really hard to make time to connect and learn about each other.
• This is a great opportunity for someone who is wanting to help shape Product Operations in a dynamic SaaS business

This is a great opportunity for you if you want to:

‍♂️Contribute to all things Product Operations by managing systems and processes at Vable

Work in Tech with an established product that has proven success

Join a great team

Join a company looking to scale and a team that understands that people are their greatest asset and culture is foremost

Be part of a remote and global team

The day-to-day job: ‍

While the below is not an exhaustive list of your duties, it outlines the bulk of the role on a day-to-day basis.

Project Management:

• Collaborate with the product manager to define project scope, objectives, and timelines.
• Develop and maintain project plans, ensuring milestones are met and deliverables are on schedule.
• Identify and mitigate project risks and issues.

Cross-Functional Coordination:

• Act as a liaison between product development, engineering, design, and other relevant teams.
• Facilitate effective communication and collaboration between teams to ensure alignment on product goals and priorities.
• Represent product to all the other functional stakeholders in marketing, sales, finance, and support.
• Organise and lead cross-functional meetings to track progress and address roadblocks.

Data Analysis and Reporting:

• Collect, analyse, and interpret data related to product performance, user feedback, and market trends.
• Provide actionable insights and recommendations to inform product strategy and decision-making.
• Create and maintain reports and dashboards to track KPIs and product metrics.

Process Improvement:

• Identify areas for process optimization and efficiency improvements within the product development lifecycle.
• Implement best practices and standardise processes to enhance productivity and quality.

Documentation and Documentation Management:

• Maintain comprehensive documentation related to product specifications, requirements, and workflows.
• Ensure documentation is up-to-date and easily accessible to relevant teams.

Quality Assurance:

• Collaborate with QA teams to establish and maintain quality control processes.
• Monitor and report on the quality and performance of product releases.

About you: 

This role will help Vable operate as effectively as possible. You will help build a foundation of excellence through metrics, infrastructure, business processes, best practices, and reporting. Excellent communication and interpersonal skills are essentials. We will also be looking for the following:

• Detail-Oriented: You pay close attention to details to ensure processes run smoothly and efficiently.
• Analytical: You are able to analyse data and derive insights to inform decisions.
• Problem-Solver: You are skilled at finding creative solutions to challenges and roadblocks.
• Effective Communicator: You are capable of clear and concise communication to facilitate collaboration among cross-functional teams.
• Adaptable: You are open to change and able to thrive in a rapidly evolving tech environment.
• Project Management Skills: You are proficient in managing projects, setting priorities, and meeting deadlines.
• Customer-Centric: You are focused on understanding and meeting the needs of end-users.
• Results-Driven: You are goal-oriented and committed to achieving successful product outcomes that align with business objectives.
• Team Player: You are collaborative and able to work effectively with cross-functional teams.
• Strategic Thinker: You understand the broader company strategy and align product operations with overall goals.

To be successful in this role, your values matter just as much as your skills. Does this sound like you? ✨

• We are Kind and Empathetic = Our behaviour and words assume the best in people, we ask and listen

• We are Always A Team = We are a globally dispersed team. We are bound together by accountability to ourselves and others

• We are Curious = A bunch from various backgrounds. We ask questions, plan things out, push the boundaries, challenge the status quo and welcome creativity

• We Take Ownership = We care deeply about the work that we do and strive for excellence. We are focused on our goals and love the details. We are accountable to ourselves and others.

Why work for Vable? 

• We are characterised by pace, progress and change, and believe in unlocking everyone’s potential. Above all, we value the contributions each of our team members make and reward them
• We encourage constant learning so you can stay sharp and up to date and provide a yearly learning budget
• We love and encourage creativity and bringing your true self to work
• We embrace people who have different opinions, perspectives and personalities and concentrate on the Cultural Add
• We provide comprehensive healthcare cover
• We provide a MacBook, monitor and other required technical equipment when you join
• 33 days of paid leave a year inclusive of statutory holidays, which are based on where you live
• We offer an Employee Assistance Programme through Oliva, with unlimited counselling
• We have company meetups in which we meet in person
• We like our virtual socials and really do like to get to know everyone in the team
• We are well-established, have been around for 18 years and have an amazing set of clients

Ready to apply? 

• Great! Send us a CV and give us some context on why you’d like to join Vable and feel you’d be a great add.

• Intro Call: A short 20 minute call will be organised with Sarah our Head of People, Culture & Ops or Suzanne our People & Culture Exec. A chance to get to know you better, explore your experience and an opportunity for you to ask questions. A two way process throughout ✨

• Interview: If, after the intro call, we’re both excited to proceed, you will be invited to an interview with Matthew, CEO and Zhanna; Head of Technology. This interview will cover your experience, behaviours and personal traits. It should take no longer than 1 hour.

• Final Interview: This will be with Matthew CEO and Emily, our Head of Client Success. It will be a chance for you to learn more about our company, culture and team and a chance for us to delve deeper into any areas of your background, not yet discovered. This will take no longer than 1 hour and is the final stage. For most candidates we expect the whole process to be no longer than 3-4 weeks.

We record all of our interviews, with your permission. It makes it easier, as we are globally distributed and various members of the interview panel can rewatch and give you their full attention without having to take notes.

Vable is an equal opportunity employer. All applicants will be considered for employment regardless of race, religion, sex, sexual orientation, gender identity, national origin or disability status.

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