Safety & Back-Office Engineer

At Feeld, we are creating a world where where everyone is more intimately connected to each other and themselves. We are building an inclusive, human-centred product and are looking for a Safety & Back-Office Engineer to become part our remote team and our mission to elevate the human experience of sexuality and relationships.

You will be responsible for building and maintaining our Safety & Back-Office tooling and integrations, within the Engineering team. This includes developing services that interact with our core backend systems to safely and securely support the needs of our Trust & Safety, Data, Product and Engineering teams, as well as our Customer Experience agents. These services include areas such as:

• Compliance → GDPR, data laws and regulations
• Fraud & spam detection → verification & KYC
• Automation and alerting → detecting and reacting to anomalies in data
• Developer Experience tooling
• Internal safety checks & profile moderation
• Internal Customer Service tooling (Retool)

To be right for this role, you should have a strong developer background and polyglot coding experience. Our primary stack is based around TypeScript, but you will trusted to “use the right tools for the job”, selecting other languages when/where appropriate. You should be experienced handling large data sets, knowing how to construct and extract data for a desired purpose with security and performance in-mind.

What you will do:

• Build and maintain core services using TypeScript, AWS (DynamoDB) & Retool
• Manage third-party service integrations and SLAs
• Monitor key metrics, implement appropriate procedures and respond accordingly
• Support key stake-holders in Legal, Compliance, Trust & Safety and Security positions to achieve their goals
• Triage and respond to Trust and Safety related incidents and reports
• Improve system design and architecture to ensure high-stability and performance across services

About you:

• You have at least 5 years of relevant experience
• You are experienced with large-scale distributed systems
• You are familiar with data storage systems and queries
• You have the ability to learn, explore and research in new and emerging areas

Bonus points:

• You are interested in data tooling and pipelines
• You have experience in ML and/or AI

About us:

Feeld is an independent, experimental and fully remote organisation reshaping the dialogue on dating and sexuality. The company was founded in 2014 and has evolved since to become the open, distributed structure it is now. We have a naturally agile and fluid culture. The whole team is fully remote, which means you work where and when helps you perform at your best. We regard autonomy highly and treat our organisation as a product – we iterate, improve and test things internally to see what works best for everyone.

Our culture:

We believe in creating a safe work environment through humanity, fluidity, safety, transparency and progressiveness. When hiring, we look for culture add rather than culture fit.

Because we are a fully remote team, it’s especially important that we create an environment where our colleagues feel included and connected as humans.

Diversity, equity, inclusion and belonging at Feeld:

Feeld promotes open-mindedness, inclusion, diversity and kindness, both in the world and among our own workforce.

We encourage and welcome applications from people with a history of marginalisation, whether because of race, gender expression or identity, sexual orientation, neurodivergence, national origin, disability (seen or unseen) or any confluence of intersectional identities.

Our goal is a barrier-free application process and working environment. If you require further details or assistance or have any questions about this process, please let us know at hr@feeld.co.

Compensation and perks:

We are conscious of how our work and decisions impact other humans and the environment. We design our product and organisation with consideration for the wellbeing and happiness of our members and colleagues. We believe in technology and working environments that enable people to live a meaningful, fulfilled life.

Therefore, we offer our staff:

• Flexible working hours
• Unlimited paid time off
• A fully remote working situation
• GBP £3k equipment and home office budget
• Learning & development budget
• On demand therapy sessions and mental health support via Spill
• In-person meet ups

Feeld’s way of working is designed to proactively prevent burnout and an “always on” culture.

We strive for complete openness of information within the organisation and for enabling honesty on our platform. Internally, we keep decision-making transparent to keep each other accountable and make sure all voices are heard.

That is why we offer:

• Open and transparent base salary ranges
• At Feeld we believe all humans deserve to make a competitive wage. That’s why we offer a Baseline Freedom Salary of £60,000 GBP per year.
• The total cash compensation for this role is determined by Level and Step, as well as geographic location, but we estimate that this role can earn between £80,000 – £120,000 GBP based on the requirements listed in this job description.

Our interview process:

• Your first conversation with Feeld will be a screening call with our recruiter, where you’ll be able to ask – and receive answers – regarding any general questions you have and to confirm the role is a fit for what you’re seeking.
• Your second conversation will connect you directly with the hiring manager for the role you’re applying to. Here, you’ll have a chance to ask more questions about the work you’ll be doing. This conversation will also focus on your past work experiences.
• The next step for most of our roles is a candidate challenge. This is an evaluation of the skills relevant to be successful in this role and generally takes about an hour to complete.
• Your third conversation allows you the opportunity to meet the team members you might be working with on a daily basis. Here, you’ll be able to ask questions about team processes, workflow, and the employee experience at Feeld.
• We generally make an offer within 2 weeks of our final call, and offer a flexible start date that can begin as early as the next Monday after you sign our offer documentation.
• Of note: all of our interviews are conducted remotely, and our interviewers will work with you to find an agreeable interview time based on mutual availability.

We understand we’re asking you to invest your time and best efforts in our process, and are appreciative of getting the chance to better know who you are as a person and candidate. In return, we’re committed to offering transparent communication and prompt feedback as you navigate this application with us.

To find out more about Feeld, download our app (available on iOS and Android).