Home / Jobs / Senior Software Support Engineer | Publiremote.com

Share:
Facebook Twitter Linkedin WhatsApp

Published 2023-10-06

Senior Software Support Engineer


remote jobs in USA

Company details

Type of job: Remote
Country: United States
City: El Dorado Hills
Company: Keeper Security, Inc.


Description of the offer

Keeper is hiring a Senior Software Support Engineer at Keeper who will play a critical role in providing technical assistance to our clients, particularly involving complex configuration issues and advice on best practices.

Keeper’s cybersecurity software is trusted by millions of users and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and be responsible for providing high-level technical support for our customers.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Job

You will solve customer issues and enable customers to get the most value from our products. This position requires a strong background in software engineering and the ability to collaborate effectively with our B2B and consumer support teams and our customers.

Responsibilities

  • Offer timely software support for Keeper Business, Enterprise, and MSP customers
  • Resolve complex technical issues, such as bugs, advanced single sign-on (SSO) provisioning, Active Directory, and issues related to Keeper’s Developer API
  • Manage escalations from the B2B Support Team in Jira
  • Provide advanced Troubleshooting through: Phone, email, Chat, Community & Social Media
  • Collaborate directly with customers to maintain customer-level configuration and guide them on best practices
  • Coordination with Engineering, Quality and Product teams, as needed to successfully troubleshoot and resolve issues
  • Create workaround solutions when standard procedures are unsuccessful
  • Ensure that all questions in the support queue are handled promptly, following Keeper’s SLA Response Time
  • Assist team lead with developing tools, processes, troubleshooting flows, and support strategies to better support Keeper’s customers

Requirements

  • 5+ years proven experience as a Software Support Engineer, or a similar role
  • Excellent problem-solving skills and the ability to address complex technical issues
  • Strong knowledge of Active Directory, SSO provisioning, and API’s
  • Exceptional interpersonal and communication skills, with an emphasis on customer service
  • Familiarity with Keeper’s tools and technologies is desirable

Benefits

  • Medical, Dental & Vision (inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401K (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt


How to apply?

Click on the button to get the company email or employment application form.
Apply on home page
Tags:


More options: Modify job, Delete job

Remember that you do not have to pay to participate in selection processes. Protect yourself from fraud with our Security Tips. If they ask you for money for an application you can Report job.


Promote your Job

Promote your job offer in the first positions.
$30USD for 30 days

Promote now

 

Top cities

Featured links

Follow us on Instagram @publiremote

@publiremote

 

 


Recents jobs

Published Friday 8 de November, 2024

Environmental Artist

Wirestock
Remote
Philippines

We’re inviting creators to participate in a unique challenge that showcases the power of transformation. Your mission is to take an initial image



Published Friday 8 de November, 2024

Fantasy Artists

Wirestock
Remote
Thailand

We’re inviting creators to participate in a unique challenge that showcases the power of transformation. Your mission is to take an initial image



Published Friday 8 de November, 2024

Senior Brand Designer

Lambda
Remote
United States

In 2012, Lambda started with a crew of AI engineers publishing research at top machine-learning conferences. We began as an AI company built



Frequently Asked Questions (FAQ)

PubliRemote.com is an online portal dedicated to connecting employers and remote workers. We offer a platform where companies can post remote work opportunities and professionals can find employment from anywhere in the world.   At PubliRemote, you will find a wide variety of remote jobs, both for freelancers and for people who want to Work From Home with a fixed schedule.

Publiremote provides a user-friendly platform for job seekers, helping them find high-quality, remote opportunities across various fields. With a focus on matching skilled professionals with roles that offer flexibility and work-life balance, Publiremote is the go-to site for anyone looking to take control of their career.

Start exploring today and discover remote roles in graphic design, customer service, proofreading, content moderation, illustration, video editing, and freelance writing that let you work from wherever you feel most inspired.

Posting a job is easy! Just sign up, click on “Post a Job,” and follow the steps to enter your job details. You can publish your job listing for free or choose to promote it for added visibility.

A promoted job costs $30 for 30 days. Promoted listings appear at the top of search results, making it easier for candidates to find your post.

 

Publiremote.com focuses on remote job opportunities across a variety of fields, including tech, marketing, design, and customer service. We welcome positions that allow candidates to work from anywhere or in a remote capacity.

 

To attract quality candidates, be clear about the job role, requirements, and any specific skills needed. Adding a descriptive title and highlighting remote perks or benefits also helps your listing stand out.

 

We accept secure payments through Stripe, which supports most major credit and debit cards. Your payment information is protected, ensuring a safe transaction.

 

Yes! If you need help, our support team is ready to assist you. Please reach out via our Contact Us page, and we’ll get back to you as soon as possible.