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Company details

Type of job: Remote
Country: United States
City: LaGrange
Company: SiteCare
Company website: https://sitecare.com

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Description of the offer

 

• Managing client accounts: Building and maintaining strong relationships with clients, understanding their objectives, and ensuring their needs are met.
• Client communication: Acting as the main point of contact for clients, addressing their questions, providing regular updates, and managing expectations.
• Identifying opportunities for upselling and cross-selling digital services to existing clients, as well as actively seeking new business opportunities.
• Collaborating with clients to develop digital strategies and plans that align with their business goals and objectives.
• Coordinating with various internal teams such as designers, developers, content writers, and marketers to ensure the smooth delivery of projects.
• Work with our Development Manager and Account Management team to organize and execute a steady stream of inbound development and troubleshooting requests for WordPress sites of varying complexity.
• Perform technical assessments.
• Reduce churn and drive new business growth.
• Address escalated client issues with urgency, orchestrating resources across the company as appropriate.
• Build awareness for SiteCare and its services and be an ambassador for the SiteCare brand.

• Strong WordPress consulting, troubleshooting, and problem-solving skills are a requirement for this position. Candidates who cannot demonstrate this skillset will not be considered.
• 3+ years of experience as an Technical Account Manager, Web Delivery Manager, Account Manager, or a Mid to Senior Level Client Success representative.
• Strong understanding of WordPress and the overall open source WordPress landscape, including new developments and web hosting offerings.
• Proven ability to consult and guide clients in making sound decisions that bridge technology and business needs.
• Demonstrated experience driving upsells and expanding client engagements.
• Excellent communication skills; written, verbal, and presentation.
• A high degree of emotional intelligence and client empathy.
• Demonstrated excellence in analytical thinking and problem solving.
• Able to be agile in responding to evolving business priorities and escalating client issues.
• Strong organizational skills that will drive client satisfaction.

• A market-related salary based on your experience. Salary range of 60-90K DOE.
• We’re a fully remote team with team members located in the US and South Africa.
• Work from wherever you have access to a fast internet connection.
• Quarterly profit distributions
• Quarterly personal development stipend of $200
• A technology stipend of $2,000 for all new hires and a $2,000 refresher stipend every 2 years.

 

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How to apply?

Click on the button to get the company email or employment application form.
Apply on home page

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