Social Media Community Manager

Hello!  We are a leading global independent full service social media agency, founded 21 years ago.  Our 260+ team members look after some of the world’s largest brands (Visa, Nissan, Dr Pepper). We pride ourselves on our ability to  build strong relationships with our clients enabling us to be the voice of their brand on Social.

We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.

We are looking to hire 2 Community Managers (Maltese) for a large Financial Services client to cover just a few hours per week. These opportunities will ideally suit people who is already working in this type of role who could spare an extra 2 hours per week working on a world class brand.

The Opportunity

Are you social media savvy and have experience in customer engagement, community management or online customer service?

If yes! Please read on….

WHAT YOU’LL BE DOING

You will be responding to complaints, queries and engaging with the online audience on behalf of our clients in a number of different industries, across a variety of social media channels.

Working Hours 

Ideally, we are looking for candidates who have flexibility and availability to work across weekdays and weekends.

We need someone to work 30mins per day for 3-4 days per week (1.5 – 2 hours per week only). Shifts must be at the same time each day and between 9am-5pm Central European Standard Time (GMT + 1 hours)

Excellent Maltese language skills: As you’ll be posting messages in social media, it’s a must to have superb writing skills.‍‍ Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency.

Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube.

A confidence with digital technology: you know the latest trends in social media like the back of your hand.

✨ A self-motivated social media expert who is comfortable working remotely.

Child Protection

At The Social Element, we place the protection of children at the heart of everything that we do. We believe everyone has the responsibility to promote the welfare and safety of all children, regardless of age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

IT Policy 

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

1. Operating system Windows 10 64bits or higher / MAC OS X version 12 (Monterey) or higher. We do not support Windows 8 or older / MacOS Big Sur or older.
2. i5 8th generation or faster 64-bit (x64) processor
3. At least 8GB RAM (16GB recommended)
4. Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
5. 40 GB available HDD (SSD recommended)
6. A Webcam and headset
7. Android or iOS device for 2FA

Chromebook and Linux are not supported

Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.

The Hiring Process

​The hiring process for this position will be made up of the  following stages:

Online assessment

Interview with the talent Team

✨ Final Meet with someone from the project (if diaries permit)

The Social Element Values 

Work according to the company values

Do it Well

Be One Team ‍‍

Do the Right Thing ✔️

Keep Pioneering

Make Them Smile

The Social Element Behaviours For Success

Be focused and decisive

Be brave and inspirational 

Be rigorous in our approach ️

Be considered and inclusive

Be loud and proud

Our Diversity, Equality & Inclusion Commitment

Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you!

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

How To Apply ️

If all this sounds like you, simply upload your CV and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

• Details of your personal/professional experience in social media
• Why you are interested in being part of our team at The Social Element

***If you would prefer to submit your application in a different format, please feel free to get in touch with us at email and we will be happy to assist you in any way we can.  Please, do not apply using this email address. We will not be able to process your application.

We are excited to receive your application! ❤️